Sharista Harrilal

Administrative and customer service professional with over 13 years of experience in retail management, administration, and client support. Skilled in scheduling, data capturing, invoicing, reporting, and Microsoft Office tools. Proven ability to manage operations, support teams, and deliver excellent customer service. Currently seeking remote administrative, virtual assistant, customer support, or data entry roles.

Frontline Administrator - Faizal Mohammed Optometrist

(2025-01)

• Manage patient administration and maintain accurate records
• Schedule appointments and coordinate daily patient bookings
• Process invoicing, receipting, and payment handling
• Provide professional customer service via phone and email
• Prepare daily reports and maintain organized filing systems

Commercial Underwriter - Sahara Insurance Brokers

(2025-01 - 2025-12)

• Captured insurance data accurately within internal systems
• Prepared quotations and assisted with policy documentation
• Maintained client records and updated databases
• Communicated with clients and supported administrative reporting using Excel

Store Manager - Tekkie Town

(2023-01 - 2025-12)

• Managed daily store operations and supervised staff
• Handled inventory control, stock management, and merchandising
• Managed cash procedures, reconciliation, and sales reporting
• Scheduled staff shifts and ensured operational efficiency

Store Manager - Fashion Fusion

(2013-01 - 2022-12)

• Led retail staff and managed store performance
• Maintained inventory systems and merchandising standards
• Handled customer service escalations and daily administration
• Prepared operational reports and supported business performance

Dental Assistant - Dr Raman Dental Practice

(2012-01 - 2013-12)

• Assisted dentist during procedures and patient preparation
• Maintained patient records and documentation
• Supported reception and appointment administration
• Ensured hygienic and organized clinical environment

Higher Certificate - Credit Controller / Assistant Bookkeeper - Boston Business College