Customer Service
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Seasoned operations and customer service professional with 15+ years of experience leading teams, managing workflows, and delivering exceptional client support across diverse industries. Proven expertise in customer relationship management, conflict resolution, and compliance, with a strong track record in staff training, recruitment, and performance management. Skilled in remote administration, virtual collaboration, and digital communication, ensuring efficiency and accuracy in fast-paced environments. Adept at process improvement, cash flow control, and market-aligned pricing strategies. Recognized for adaptability, reliability, and success in competitive sectors, including insurance, recycling, law, real estate, and hospitality. Fully bilingual in English and Afrikaans, with advanced skills in supervision, workflow planning, and professional telephone etiquette.
Executive Assistant - Current
Clayton Harrison Garden of Even Resort
Executive assistant and office Manager
Call Centre agent and Teamleader
High School Eldoraigne 1990-1994
