Sharon Majola

Experienced in managing retail operations, leading teams to achieve sales targets and ensuring customer satisfaction. Skilled in inventory control, staf training, and visual merchandising. Committed to creating positive shopping experience and fostering strong customer relationships.

Store Manager at Rage Distribution (2014-11 – Present)

• Managed day-to-day store operations, including stock levels, staf rotas, and customer service standards.
• Prepared detailed reports on store performance.
• Collaborated with HR to recruit, interview, and hire new staf, ensuring a high level of team capability.
• Developed and maintained relationships with local businesses.
• Managed finances by controlling budgets and authorising expenditures.
• Answered telephone calls to ofer information, direct callers and take messages.
• Managed client communications by answering phones and corresponding through email.
• Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
• Processed invoices, expense reports, and payments to support financial administration tasks.
• Secured data by following confidentiality procedures.
• Facilitated internal and external communication by managing email and postal correspondence.

Retail associate and cashier at Jet (2012-01 – 2014-10)

• Processed payments by cash, cheque, or card to complete transactions.
• Managed cash and card payments, ensuring accurate financial transactions and minimising discrepancies.
• Helped customers with specific item requests by answering questions and ofering knowledgeable product advice.
• Maintained neat and clean shop foor and storage areas.
• Communicated efectively with team members and management, fostering a collaborative work environment.

Senior Certificate in Commerce Subjects – Mbambi High School (2002-01 – 2007-01)

Bachelor of Education in Education – UNISA