Sharon Scholtz

Strategic Spa, Wellness & Recreation Leader with 20+ years of progressive experience within luxury hospitality and international resort environments across Africa and global markets. Proven track record in spa pre-openings, operational transformation, revenue growth, guest experience strategy, and multi-department wellness leadership within premium hospitality brands including Hilton and Radisson Blu. Recognized for driving commercial performance through innovative wellness concepts, disciplined operational management, and high-impact team leadership.

Adept at positioning spa and recreation operations as revenue-generating business units while elevating guest experience standards within luxury resort environments. Core strengths include business development, KPI-driven performance management, pre-opening execution, financial oversight, and strategic wellness programming across spa and recreation.

Spa & Recreation Manager | Head of Department - CANOPY BY HILTON SEYCHELLES - Seychelles

(2024-11)

Lead Spa, Recreation, and Kids Club operations within a luxury island resort environment, operating at a strategic leadership level with responsibility for commercial performance, guest experience development, and operational optimization.

• Delivered 4.5% YTD revenue growth through spa menu redesign, pricing optimization, and service repositioning.
• Increased retail performance by 5% through structured product strategy, team engagement, and guest consultation improvements.
• Implemented Book4Time spa management system, improving operational efficiency, reporting accuracy, and resource planning.
• Improved therapist productivity through workforce optimization, scheduling refinement, and performance management systems.
• Developed new revenue streams including local gym membership initiatives to expand wellness offerings and increase non-resident income.
• Conceptualized and developed a new Kids Club experience enhancing family guest engagement and resort positioning.
• Introduced structured KPI reporting with monthly and quarterly analysis to support executive decision-making and performance tracking.
• Strengthened team capability through multicultural leadership, training, and service excellence frameworks.
• Managed spa operations during early-stage post-opening phase, requiring operational refinement, service alignment, and performance stabilization.

Spa & Recreation Manager | Head of Department - RADISSON BLU, SOUTH SUDAN - South Sudan

(2023-07 - 2024-10)

Led full pre-opening and operational establishment of Spa and Recreation division within a high-complexity international hotel environment.

• Delivered consistent month-on-month revenue growth through targeted market segmentation and exclusive wellness positioning.
• Positioned spa as a premium destination by developing tailored, experience-driven wellness offerings suited to the local market environment.
• Built strong repeat clientele base, significantly improving guest retention and long-term revenue stability.
• Expanded operations to include Hair Salon, managing integrated Spa and Salon business units.
• Developed unified pricing strategy across Spa and Hair Salon, improving commercial performance and guest spend efficiency.
• Implemented SOP frameworks, operational structures, and team training during pre-opening phase.
• Managed budgeting, inventory control, supplier relationships, and operational governance.

Spa Manager Roles (Multiple Luxury Properties) - Camelot Spa Group • Fancourt Hotel & Country Club Estate • Glenburn Lodge & Spa • Touch Spa @ Seasons • Michelangelo Spa & Gym - South Africa

(2012 - 2023)

Multiple luxury spa management positions across diverse high-end properties.

• Consistently exceeded revenue and retail targets across multiple luxury spa environments.
• Improved operational efficiency through workflow redesign, service standardization, and staff training systems.
• Strengthened guest satisfaction and retention through service excellence initiatives.
• Managed teams of 5–12 therapists across high-volume luxury spa operations.
• Oversaw budgets, procurement, inventory control, and operational reporting.
• Contributed to multi-property operational leadership and cluster support functions.

Senior Spa Therapist Roles - Fancourt Hotel & Spa • Pezula Resort & Spa • Views Boutique Hotel & Spa - South Africa

(2004 - 2012)

Developed advanced expertise in luxury treatments, guest care, and high-end hospitality service delivery.

Diploma - ITEC • CIDESCO • SAAHSP - Riana's International Academy of Health & Skincare