Shaun Harvey

Scout for new regional business leads, particularly in sectors requiring multipurpose shipping (e.g., mining, automotive, or heavy machinery) Visit existing clients regularly to maintain strong relationships and ensure high satisfaction with MACS's personal touch service Monitor local shipping trends and competitor rates to position MACS's specialized services effectively

Regional Marketing Representative at Macs Shipping (2026-02 – Present)

• Scout for new regional business leads, particularly in sectors requiring multipurpose shipping (e.g., mining, automotive, or heavy machinery)
• Visit existing clients regularly to maintain strong relationships and ensure high satisfaction with MACS's personal touch service
• Monitor local shipping trends and competitor rates to position MACS's specialized services effectively
• Adapt global marketing strategies to resonate with regional demographics and specific trade lane requirements
• Represent MACS at industry trade shows and networking events to strengthen the company's brand position
• Assist in creating or updating digital and hard-copy advertisements for regional publications (e.g., Freight Trading Weekly)
• Work with sales teams to provide accurate and competitive quotes for complex cargo loads
• Track regional lead generation and conversion metrics to report on ROI to the Marketing Director
• Act as a liaison between regional clients and the MACS Operations Team to ensure seamless cargo handling and scheduling

Key Account Manager at Cargo Compass (2023-09 – 2025-12)

• Growing existing business
• Client retention
• Make recommendations based on situations
• Take action to resolve problems
• Alert the team of trends and potential problems pro-actively
• Manage and align Operational areas (Inbound/Outbound/Back Office/Management/Vendor relationships/Internal Metropolitan operational Relationships)
• Enhance Operational End to End Value Chain
• Manage Customs Affairs
• Set operations targets
• Ensure that Operational input is given for all new projects
• Ensure that continuous improvement takes place and resources are allocated and prioritized to ensure continuous improvement
• Agree on Targets for Operations (Actual/Projected)
• Allocate resources according to expected/projected resources
• Actively manage the client experience
• Update Client on a regular basis
• Implemented completed Client Sop's
• Implement Client Retention Strategy including acquisition/more share of wallet and client retention
• Consistently asking clients for feedback on our operational service delivery
• Ensure adequate resource allocation
• Manage ad hoc queries
• Regular feedback sessions with Management
• Monitor new accounts their impact on the operational areas
• Ensure that a complaints register is set up and adhered to as well as duly reported
• Oversee Bookings Stock Control Imports / exports
• Managing 50% client base
• 2023 Growth achieved 15 to 20%

Key Account Manager at Rohlig Grindrod (2010-02 – 2023-09)

• Growing existing business
• Client retention
• Make recommendations based on situations
• Take action to resolve problems
• Alert the team of trends and potential problems pro-actively
• Manage and align Operational areas (Inbound/Outbound/Back Office/Management/Vendor relationships)
• Enhance Operational End to End Value Chain
• Manage Customs Affairs
• Set operations targets
• Ensure that Operational input is given for all new projects
• Ensure that continuous improvement takes place and resources are allocated and prioritized to ensure continuous improvement
• Agree on budget for Operations
• Agree on Targets for Operations (Actual/Projected)
• Allocate resources according to expected/projected resources
• Actively manage the client experience
• Update Client on a regular basis
• Implement Client Retention Strategy including acquisition/more share of wallet and client retention
• Consistently asking clients for feedback on our operational service delivery
• Ensure adequate resource allocation
• Manage ad hoc queries
• Regular feedback sessions with Management
• Monitor new accounts their impact on the operational areas
• Ensure that a complaints register is set up and adhered to as well as duly reported
• Oversee Bookings Stock Control Imports / exports

Customer Service Representative at Sturrock / Grindrod Maritime (2010-02 – 2011-01)

• Growing existing Business Sea, air and road freight, improving market share
• Monthly reports
• Negotiating Freight rates with the Shipping lines, Air lines and Transporters

Container Sales & Marketing at Grindrod Shipping (2002-11 – 2007-02)

Identified a gap in the marketplace, took the opportunity to start his own business.

• Manage Internal and External Relationships
• Make recommendations based on situations
• Take action to resolve problems
• Alert the team of trends and potential problems pro-actively
• Manage and align Operational areas (Inbound / Outbound / BackOffice / Management / Vendor relationships)
• Enhance Operational End to End Value Chain
• Set operations targets
• Ensure that Operational input is given for all new projects
• Ensure that continuous improvement takes place and resources are allocated and prioritized to ensure continuous improvement
• Agree on budget for Operations (/Capacity/Expenses/Income etc)
• Agree on Targets for Operations (Actual/Projected)
• Allocate resources according to expected/projected resources
• Actively manage the client experience
• Update Client on a regular basis
• Implemented completed Client Scripts
• Implement Client Retention Strategy including acquisition/more share of wallet and client retention
• Consistently asking clients for feedback on our operational service delivery
• Ensure adequate resource allocation
• Clearing of queues according to company policy's
• Manage ad hoc queries
• Regular feedback sessions with Officer staff
• Monitor new accounts their impact on the operational areas
• Ensure that a complaints register is set up and adhered to as well as duly reported
• Bookings
• Imports / exports

Managing Member at Ship to Shore Logistics (2007-03 – 2010-01)

Plant Protection Manager at Engelhard SA (1999-09 – 2022-11)

Branch Manager at Wolf Security (1997-03 – 1999-08)

Hotel Security Manager at SA Patrol Security (1996-11 – 1997-02)

Fireman/Traffic Officer at Traffic Department Queensburgh (1994-10 – 1996-10)

Matric – Werda High School

FIATA Diploma

NQF 3 & 4 in Freight Forwarding & Customs