Shaun Reddy
Team lead
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About
Dynamic and versatile professional with over two decades of experience spanning technical support, customer service, security operations, electronics, and business ownership. Proven track record in managing service desk/NOC environments, leading teams, ensuring SLA compliance, and coordinating multi-party operations in the telecommunications and electronics industries. Skilled in client relationship management, technical troubleshooting (security systems, fibre/wireless networks, consumer electronics), and operational leadership.
Experience
Senior Management at Vulatel (2022-01 – Present)
Promoted to Senior Management; oversees NOC operations, team performance, and SLA compliance for fibre and wireless networks.
- Oversee NOC operations
- Monitor team performance
- Ensure SLA compliance for fibre and wireless networks
- Manage staff performance, shift rosters, and escalations
- Coordinate with vendors
- Create and manage workflows
Customer Service & Technical Support Specialist at Samsung & LG Electronics
Delivered high-level customer service and technical support; authorised replacements, managed VOC processes, and coordinated with suppliers and technicians.
- Deliver high-level customer service and technical support
- Authorise replacements
- Manage VOC (Voice of Customer) processes
- Coordinate with suppliers and technicians
- Service bookings and technical assistance
- Stock control
Control Room Operator & Technical Installation Specialist at ADT Security & Safe Electronics
Experienced in control room operations, emergency dispatch, and technical installations.
- Control room operations
- Emergency dispatch
- Technical installations
- On-site technical installations
Retail Staff at Woolworths
Early retail experience that strengthened leadership and inventory management skills.
- Leadership development
- Inventory management
