Shaynan Naidoo

Strategic town planning, telecommunications site acquisition, leasing and regulatory compliance professional with full turnkey exposure across the infrastructure lifecycle. Experienced in site surveys, GIS, SearchWorks, ISSRs, AutoCAD locality plans, SPLUMA motivations, municipal correspondence, environmental considerations, compliance reporting, lease/FICA documentation, property-owner liaison and submission packs. National field exposure across all nine provinces, supporting work involving IHS Towers, Mast Services, Maru Towers, Swiftnet and related stakeholders.

Additional

Samsung, Telkom and Ignition experience strengthens client communication, sales, issue resolution, documentation discipline and stakeholder management. Combines field accuracy, planning insight, leasing discipline and workflow improvement to move projects from site identification through documentation, negotiation support, municipal submission and compliance follow-up.

Town Planner / Site Acquisition Assistant at Telecommunications Infrastructure Company (2024-01 – Present)

Full turnkey support across telecom site acquisition, leasing, planning and compliance: GIS/site research, SearchWorks, owner liaison, FICA, lease packs, surveys, municipal correspondence, SPLUMA, AutoCAD, environmental considerations and submission-ready documentation.

• Supported the full acquisition lifecycle from desktop research and field-survey preparation through owner liaison, leasing, municipal submission and compliance follow-up.
• Used GIS/SearchWorks for feasibility, property identification, ownership verification, cadastral/title review and document sourcing.
• Conducted telecom site surveys across all nine provinces, providing site intelligence for infrastructure planning, lease negotiations, acquisition reporting and regulatory submissions.
• Prepared ISSRs, lease packs, FICA documentation, compliance reports, SPLUMA motivations, regulatory correspondence and municipal submission support documents.
• Liaised with property owners, landlords, municipal officials, developers, clients and internal teams to progress leasing, access, planning and compliance.
• Supported projects involving IHS Towers, Mast Services, Maru Towers, Swiftnet and related telecom clients.
• Produced scaled AutoCAD locality plans, site maps and technical visuals for planning applications, lease packs and stakeholder decisions.
• Integrated environmental considerations including potential impacts, site sensitivities and compliance requirements.
• Designed and piloted a digital site-visit reporting system improving evidence capture, turnaround, workflow consistency and reporting quality.
• Prepared insurance claim inspection reports with clear observations and structured findings.
• Supported contract negotiation through accurate documentation, site-information clarification, owner requirements tracking and correspondence.
• Mentored junior staff on documentation quality, field reporting, leasing workflow discipline and professional communication.

Brand Promoter at Samsung, Gateway Mall (2022-01 – 2023-12)

• Product demonstrations, consultative selling, needs analysis and objection handling; consistently exceeded sales targets.
• Concurrent Telkom customer-assistant role strengthened retail, technical-product and client-service capability.

Customer Operations / Service Consultant at Ignition Group (2023-01 – 2024-12)

• Managed customer queries, service issues and account matters in a target-driven environment; developed strong telephone communication, issue logging, escalation, compliance, documentation and high-volume service capability.

Customer Assistant at Telkom, Gateway Mall (2022-01 – 2023-12)

• Supported contracts, SIM swaps, billing, upgrades, service issues and device troubleshooting; resolved client issues and explained technical information clearly to non-technical customers.

Diploma in Town & Regional Planning – Durban University of Technology (2019-01 – 2022-12)