Sheena Mpashi

Seasoned Senior specialist underwriter in personal lines and commercial lines

Work experiences 

Specialist underwriter at OldMutual insure (Dec 2021-current)

•overseeing and supporting the workforce's training, development, and performance management, as well as staff motivation.

•Responsible for risk evaluation, pricing, and selection / rejection of renewal business for all assigned accounts within the portfolio

• Identify business inefficiencies and make recommendations to improve the customer’s experience

•Analyze commercial lines accounts to make decisions based on individual risk characteristics, exposure analysis, hazard recognition and controls.

•Use underwriting guidelines and organizational best practices to ensure compliance with guidelines / regulations.

•Price business according to organizational underwriting and pricing guidelines.

•Use creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.

•Partner with Sales to support marketing activities to develop ongoing relationships with brokers to discuss market appetite, quality and profitability of submissions, service standards, and underwriting and/or product changes.

•Participate in customer planning and review processes to identify sales and marketing opportunities.

Technical Underwriter at Hollard (Feb 2018-Nov 2021)

•Price business according to organizational underwriting and pricing guidelines

• Clearing referrals
• Surveys reviews (post sale)
• selection /rejection of new and renewal business for all assigned accounts within the portfolio.
• Item deletion (post loss)
• Multiclaimant reviews
• Renewals control at anniversary
• Refunds (write offs)
• Endorsements (additional excess, warranties, and exclusions)
• Cancellations (post claim-undesirable risks)

Conservation Consultant at Hollard (Oct 2016-Feb 2018)

• Cancelation of policies
• Reissuing and reinstatement of Lapsed policies
• Reviewing policies at anniversary
• Vehicle replacement and removal
• Updating changes on client’s policy
• Refunding clients
• Servicing client
• Recollections of missed premiums

Consultant at ABSA Idirect insurance (Aug 2016-Oct 2016) 

· Selling short-term insurance

Operational Consultant at Mutual and federal (June 2013 - June 2016)

· Selling short-term insurance(2013-1015)

· Servicing clients and upselling on existing book.(2015-2016)

Sales Consultant at Metropolitan life (Jan-may2013

· selling funeral insurance -outbound only Sales

Consultant at STMG sales and marketing solutions- (Jan-Dec) 2012

· selling Hollard life insurance funeral overs · selling Hospital covers

Education and qualification 

·Occupational Qualification: Organizational Risk Manager (Risk Practitioner) NQF 6 (Graduate institute of financial science)

· Higher certificate in short-term insurance NQF 5 (Milpark business school)

· Higher certificate in management NQF 5 (Milpark business school)

· Regulatory exam RE5

·Commercial lines skills NQF 4

· Advanced excel training (Data analysis with pivots tables)

· Technical underwriting skills for commercial lines(20crd)

· Matric

· Studying BCom economics with UNISA-currently doing 2nd