Sheldone Erasmus

Dedicated IT Support Engineer with 4+ years of experience delivering Level 1–2 remote and onsite support across multi-site environments nationwide. Strong background in healthcare IT operations, Microsoft 365 administration, Azure AD user management, hardware troubleshooting, networking concepts, and infrastructure support. Recognized for fast problem resolution, strong communication skills, and the ability to restore and extend the life of hardware others consider unrepairable.

Passionate about technology, continuous learning, and improving system efficiency.

IT Technician - Centurion Eye Hospital Group - Centurion

(2025-06)

• Provide remote and onsite support across multiple hospital sites nationally.
• Resolve incidents via Zoho Helpdesk while maintaining SLA compliance.
• Support Microsoft 365 accounts, mailbox configurations, and user access management.
• Manage hardware rollouts, device replacements, and IT asset tracking.
• Escalate infrastructure-related issues to third-party vendors and track resolution.
• Travel between sites for installations, troubleshooting, and preventative maintenance.
• Generate operational reports for system monitoring and compliance.

IT Technician & Support - Novicus Systems

(2021-01 - 2025-05)

• Delivered IT support to multiple client environments.
• Installed, configured, and upgraded desktops, laptops, printers, routers, and peripherals.
• Built and maintained network infrastructure for client sites.
• Conducted disk cloning, workstation deployments, and system migrations.
• Supported CCTV, access control systems, and network environments.
• Assisted in planning and implementing IT infrastructure improvements.
• Built and maintained client WordPress websites.

Grade 12 / Matric - Hoërskool Zwartkop