Shiraz Saabir

Results-driven IT Operations & Workshop Manager with 17+ years of experience overseeing technical operations, service delivery, team leadership, supplier management, customer satisfaction, and business growth. Proven ability to manage multi-functional teams, optimize workflows, improve service delivery, and implement operational strategies that enhance productivity and profitability. Experienced in performance management, process improvement, budgeting, inventory control, training, and stakeholder management.

Senior IT Workshop Manager at The IT Guy (2017-01 – Present)

• Direct end-to-end workshop operations, ensuring efficient service delivery and customer satisfaction.
• Lead technical, sales, and support teams to achieve operational and revenue targets.
• Manage supplier relationships, procurement processes, and inventory control.
• Implement operational procedures that improve workflow efficiency and reduce turnaround times.
• Coordinate workforce planning, scheduling, and resource allocation.
• Resolve escalated customer issues and maintain service quality standards.
• Develop and deliver training programs to improve employee performance.
• Prepare quotations, billing reviews, operational reports, and performance analyses.
• Drive customer retention and business growth initiatives.

Onsite Technician at The IT Guy (2015-01 – 2017-01)

• Provided onsite and remote IT support for clients.
• Installed and maintained networks, printers, operating systems, and VPN solutions.
• Delivered technical troubleshooting and customer service support.
• Performed hardware repairs and software upgrades.

Owner & Operations Manager at Gambit Technology (2012-01 – 2015-01)

• Managed all operational, financial, and service delivery functions of the business.
• Oversaw inventory, procurement, supplier negotiations, and stock control.
• Led and supervised technicians to achieve productivity and service targets.
• Managed pricing strategies, budgeting, and profitability analysis.
• Implemented operational improvements that enhanced efficiency and customer satisfaction.

IT Technician at Famaze Corporation (2010-01 – 2010-12)

Support Technician at imPRO Technology (2009-01 – 2009-12)

Technician & Satellite Installer at eThekwini Satellites and Sounds (2008-01 – 2008-12)

Diploma in PC Network Engineering – Commerce and Computer College of South Africa (2019-01 – 2019-12)

Diploma in PC Network Engineering – Commerce and Computer College of South Africa (2010-01 – 2010-12)

International Diploma in Systems Engineering – Commerce and Computer College of South Africa (2006-01 – 2006-12)