Sibongile Glentory

A dedicated customers service consultant with 5+ years of retail and sales experience. Proven ability to resolve customer complaints, manage high-volume transactions and maintain accurate inventory records. Currently pursuing a degree in Environmental Management, with strong administration, communication, and problem-solving skills. Seeking to grow my knowledge and acquire experience in occupational health and safety field.

Sales Advisor & Skincare consultant at The Body Shop SA (2022-04 – Present)

Customer service, merchandising and sales support

• Greet and assist 50+ customers daily, consistently receiving positive feedback for patience an product knowledge
• Process 30+ transactions per shift, including exchanges, refunds and loyalty sign-ups; maintained 100% cash-up accuracy.
• Manage inbound calls and emails – resolved 95% of customer enquiries within 24 hours.
• Replenish stock and execute visual merchandising plans, contributing to a 15% increase in store presentation scores.

Sales Representative at Converse (2019-05 – 2020-05)

Sales floor operation and customer engagement

• Consistently met monthly sales targets by building rapport and offering tailored product recommendations.
• Handled 40+ daily customer interactions, including returns, exchanges and warranty queries- achieved<2% escalation rate.
• Maintained clean, organized sales floor and mannequin displays, leading to zero safety or compliance issues during audits.
• Operated POS and reconciled daily cash drawer with no discrepancies.

Stock Counter at Count IT (2018-07 – 2019-03)

Inventory accuracy and warehouse operations

• Conducted physical inventory counts using handheld scanners and scissor lifts.
• Identified and resolved stock discrepancies by cross referencing system records.
• Collaborated with warehouse team to improve procedures, resulting in faster monthly stocktakes(from 2 days to 1,5 days).

Bachelor of Arts in Environmental Management – UNISA (2023)

Higher Certificate in Life and Environmental Science – UNISA (2022 – 2022)

Samtrac in Occupational Health & Safety – NOSA (2017 – 2017)