Sibongile Mfenqa

Motivated and reliable Hardware Assistant with 5 years of experience in customer service, sales, stock management, and merchandising within a hardware retail environment. Skilled in assisting customers, maintaining accurate stock levels, and ensuring the store is well organized. Seeking a Hardware Assistant position where I can apply my experience, contribute to excellent customer service, and support the growth and success of the company.

Sales Assistant - BETA HARDWARE

(2020-01 - 2023-12)

• Greeted customers and provided friendly, professional customer service.
• Assisted customers in selecting products based on their needs.
• Processed sales transactions accurately using the point-of-sale (POS) system.
• Handled cash, card, and other payment methods.
• Restocked shelves and ensured products were neatly displayed.
• Maintained product pricing and promotional displays.
• Assisted with stock receiving, stock counts, and inventory control.
• Resolved customer queries and complaints professionally.
• Kept the sales floor clean, organized, and safe at all times.
• Worked with the team to achieve daily and monthly sales targets.

Hardware Assistant - SISONKE HARDWARE

(2023-01 - 2025-12)

• Assisted customers in selecting hardware products, tools, paint, plumbing, electrical, and building materials.
• Provided excellent customer service and answered product-related questions.
• Received, unpacked, and inspected incoming stock.
• Restocked shelves and ensured products were neatly displayed and correctly priced.
• Assisted with stock taking, inventory control, and monitoring stock levels.
• Loaded and offloaded deliveries and assisted customers with loading purchases.
• Maintained a clean, safe, and organized sales floor and warehouse.
• Processed sales transactions and handled cash/card payments.
• Worked closely with suppliers and team members to ensure products were always available.
• Followed health and safety procedures while handling stock and equipment.

Grade 12 - Maths and science - Senyukele High school (2016)

Global distribution specialist - Cashier and computer literacy (2017)