Sibulele Grace

Ambitious and proactive learner seeking a challenging position within an organization that values trust and responsibility. Focused on contributing to team goals while expanding my professional capabilities through hands-on experience and dedicated hard work.

Junior Duty Manager Intern / Night Shift Auditor Intern - O'Two Boutique Hotel - Cape Town

(2025-06 - 2026-01)

Managed to uphold quality standards and improve overall efficiency, maintaining a positive reputation for the establishment.

• Supervised daily hotel operations, ensuring exceptional guest experiences.
• Managed front desk and housekeeping to ensure seamless service.
• Handled guest complaints and resolved issues promptly.
• Oversaw room allocations, check-in/check-out processes, and room service.
• Implemented hotel policies and procedures to maintain high standard.
• Managed cash handling, credit card transactions.
• Maintained high levels of customer service.
• Conducted nightly financial reconciliations and ensured accuracy of daily transactions.
• Identified and resolved discrepancies in sales, cash handling, and inventory management.
• Monitored security protocols and maintained a safe environment during night shifts.

Cashier - KFC

(2015-03 - 2024-01)

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customer and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Provided excellent customer service and treating every customer with respect.

Generic Management - Management - International Hotel School (2025)

Matric - Ikamvalethu High School (2012 - 2012)