Sibusiso Twala

A focused professional with strong experience in customer service and the proven ability to assist customers with the well-informed selection of suitable products and services.

Demonstrates exceptional communication and relationship building skills, and encourages team collaboration to achieve excellent customer satisfaction. Customer focused and experienced in call centre and retail operations, with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards and problem solving.

I have over 5 years of experience in the Customer Service environment and in this time I have acquired the skills of excelling both in customer satisfaction and operational implementation with results. Being in the field for a while now, I have mastered all basic requirements needed in a customer service environment.

I have worked with international clients based in the US and UK and have assisted in various platforms including calls, email, webchat and social media.

Customer Service Support training.