Sibusiso Xaji

Fleet and service controller

Talent

Boksburg, Ekurhuleni Metropolitan MunicipalityMember since 3 December 2022

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About

I am a confident and self-driven individual. I am a self-starter with a strong sense of urgency who responds positively to challenges and pressure. I am a fast learner always keen on learning new things.

I am confident I will play a vital role in your origination because of the vast experience I possess and the determination and passion to join your team

Experience

To update daily report with jobs done / not done, to ensure that steps are followed and close unattended jobs on CRM via Dispatch.
To ensure that de-installation is booked within 48 hours and distributed when received
Update daily report accordingly
Follow up on open cases where no feedback was given, and close open cases not attended to previously on CRM
Ensure CRM matches with daily report and book repairs on the comparison report. All required repairs sent to manager for bookings.
Test all manual jobs over the phone and manual test sheets received via email is complete within 24 hours.
Ensure that all installations and repairs are correctly saved into the BASE system, item numbers and cost centre is correctly updated on base.
Ensure DQ mapper queries are resolved with necessary instruction on daily sign off sheet received.
Attend to Discovery queries in Discovery Enquiry email box within 24 hours (DQ Mapper/Polling) queries.
Rescheduling of jobs, closing on MRM, Pre-Inspection sheets sent to DI, Transfers, Movement Report and General requests DI
Attending to incoming calls
OTA repairs (Unit Finalizations) from daily Finalization Report and QC on Unit Routing Report
To load cancelation cases for all De-install cases booked per day, to stop billing and report high SMS units in the Cellular department.
To attend to legacy work received from admin (Orphan/Auto register, Re-Allocations, and Manual Testing sheets)
To ensure strict compliance of Departmental and Company Policies, Procedures and SOP’s

NAME OF EMPLOYER:Car TrackPERIOD OF SERVICE:October 2013 – September 2015POSITION:Fleet administrator /Admin Support Agent / Service Controller MAIN RESPONSIBILITIES:

Vehicle monitoring (SA Inland logistics, Sesfikile logistics)
Maintaining all vehicle/Asset assets are recorded and updated when required
Adding, removing, or updating user account information, resetting passwords
Attending to incoming calls
Data capturing

Reasons for leaving: To peruse new business venture

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NAME OF EMPLOYER:Capitec bankPERIOD OF SERVICE:November2012 - October 2013POSITION:Fleet administrator /Admin Support Agent / Service Controller MAIN RESPONSIBILITIES:

Vehicle monitoring (SA Inland logistics, Sesfikile logistics)
Maintaining all vehicle/Asset assets are recorded and updated when required
Adding, removing, or updating user account information, resetting passwords
Attending to incoming calls
Data capturing
Creating and archiving files, client contracts
File retrieving

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NAME OF EMPLOYER:Romans PizzaPERIOD OF SERVICE:October 2010 - October 2013POSITION:Manager MAIN RESPONSIBILITIES:

Staff management
Stock control
Admin
Human resources
General Kitchen and front desk duties

Education

To update daily report with jobs done / not done, to ensure that steps are followed and close unattended jobs on CRM via Dispatch.
To ensure that de-installation is booked within 48 hours and distributed when received
Update daily report accordingly
Follow up on open cases where no feedback was given, and close open cases not attended to previously on CRM
Ensure CRM matches with daily report and book repairs on the comparison report. All required repairs sent to manager for bookings.
Test all manual jobs over the phone and manual test sheets received via email is complete within 24 hours.
Ensure that all installations and repairs are correctly saved into the BASE system, item numbers and cost centre is correctly updated on base.
Ensure DQ mapper queries are resolved with necessary instruction on daily sign off sheet received.
Attend to Discovery queries in Discovery Enquiry email box within 24 hours (DQ Mapper/Polling) queries.
Rescheduling of jobs, closing on MRM, Pre-Inspection sheets sent to DI, Transfers, Movement Report and General requests DI
Attending to incoming calls
OTA repairs (Unit Finalizations) from daily Finalization Report and QC on Unit Routing Report
To load cancelation cases for all De-install cases booked per day, to stop billing and report high SMS units in the Cellular department.
To attend to legacy work received from admin (Orphan/Auto register, Re-Allocations, and Manual Testing sheets)
To ensure strict compliance of Departmental and Company Policies, Procedures and SOP’s

NAME OF EMPLOYER:Car TrackPERIOD OF SERVICE:October 2013 – September 2015POSITION:Fleet administrator /Admin Support Agent / Service Controller MAIN RESPONSIBILITIES:

Vehicle monitoring (SA Inland logistics, Sesfikile logistics)
Maintaining all vehicle/Asset assets are recorded and updated when required
Adding, removing, or updating user account information, resetting passwords
Attending to incoming calls
Data capturing

Reasons for leaving: To peruse new business venture

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NAME OF EMPLOYER:Capitec bankPERIOD OF SERVICE:November2012 - October 2013POSITION:Fleet administrator /Admin Support Agent / Service Controller MAIN RESPONSIBILITIES: