Sihle Mngadi

Results-driven IT Systems Administrator and Infrastructure professional with 9+ years of experience delivering enterprise IT support, Microsoft 365 administration, digital transformation initiatives, systems administration, and business-critical operations across South Africa and regional environments.

Dear Hiring Manager,

I am writing to express my interest in the IT Systems Administrator / IT Support role at your organization. With over 9 years of experience in IT operations, infrastructure support, and Microsoft 365 administration, I am confident in my ability to contribute effectively to your team and support your business-critical systems.

In my current role as IT Lead at Colas South Africa, I am responsible for managing regional IT operations across South Africa, Zambia, and Namibia. My daily responsibilities include Microsoft 365 administration, ERP system management, security and backup solutions, and ensuring business continuity across multiple sites. I have extensive hands-on experience with Active Directory, Windows Server environments, networking, VPN solutions, and end-user support.

Throughout my career, I have successfully supported enterprise environments, including my previous roles at Sappi Saiccor, Nedbank, and Lignotech. These experiences have strengthened my ability to troubleshoot complex issues, manage infrastructure, and deliver high-quality IT services aligned with business needs.

In addition to my core technical skills, I have working knowledge of ServiceNow, which I have used for incident management, service request handling, and IT service management processes. I understand the importance of structured workflows, SLA adherence, and efficient ticket resolution, ensuring improved service delivery and user satisfaction.

I pride myself on being proactive, detail-oriented, and able to work independently or as part of a team. My strong communication skills and commitment to continuous improvement enable me to support both technical and non-technical stakeholders effectively.

I would welcome the opportunity to bring my experience, technical expertise, and ServiceNow capabilities to your organization. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team.

Yours sincerely, Sihle Mngadi

Diploma in Information Technology – Damelin (2015)

Certification in MCSA – Boston City Campus

Certificate in End User Computing – PC Training & Business College

Matric – Rehoboth Christian High School