Sikander Ismail

Strategic Senior API/EDI Support Specialist with 14+ years at DSV (global logistics leader). Expert in complex API and EDI integrations, including 5 years working with APIs on the Microsoft Azure platform. Proven in system performance optimisation, technical troubleshooting, and cross-functional collaboration.

Strong team mentor who designs and delivers bespoke training that elevates competency and operational consistency. Combines deep logistics domain knowledge with IT infrastructure foundations, ITIL Service Lifecycle, SQL, and leadership credentials.

Senior API/EDI Support Specialist - DSV - Johannesburg

(2020-04 - 2026-02)

• Delivered expert support for complex API and EDI integrations, including 5 years working with APIs on the Microsoft Azure platform; resolved intricate issues and optimised system performance across logistics operations.
• Mentored junior staff and designed bespoke training programmes that significantly improved team competency, knowledge transfer, and performance metrics.
• Collaborated with cross-functional teams on system enhancements that improved workflow efficiency and user experience; developed comprehensive documentation.
• Proactively reviewed performance metrics and implemented solutions that strengthened operational reliability.

Global EDI Support Team Lead - DSV - Johannesburg

(2017-01 - 2020-03)

• Led a team of 10+ members, driving project delivery within strict deadlines and quality standards for global EDI operations.
• Managed escalated complex EDI cases, coordinated with IT to minimise downtime, and facilitated client–internal communication for timely resolution.
• Mentored team members, monitored performance, and introduced training that increased overall efficiency and capability.

IT Infrastructure Senior Technician - DSV - Johannesburg

(2012-06 - 2016-12)

• Configured and maintained servers, networking and storage; diagnosed issues to minimise downtime and improve service delivery.
• Trained junior technicians, led large-scale projects, established maintenance plans, and upheld health & safety standards.

IT Desktop Support - DSV - Johannesburg

(2006-05 - 2012-05)

• Provided end-user hardware/software support, managed Active Directory accounts, installed systems, and prioritised service-desk incidents to maintain SLAs.

Diploma in International Leadership - DSV Leadership Academy (2017)

ITIL Service Lifecycle - Skillsoft (2022)

SQL Basic - Torque IT (2013)

N+ - Torque IT (2008)

A+ - Academy of Learning (2000)