Silindile Mkhize

Dedicated Customer Service & Sales Agent with 2+ years proven experience in high-volume call centre environments. Successfully worked on Frontier, HDR, and MTN campaigns with consistent achievement of sales targets and quality scores. Matriculated with clear criminal record. Currently unemployed and immediately available for day shifts only, specifically 6am–6pm. Available for weekdays, weekends, and public holidays. Strong work ethic with commitment to punctuality and professionalism.

Sales Agent – MTN - International Call Group

(2024-01 - 2024-12)

• Promoted MTN products, services, and contract upgrades to existing and new customers
• Achieved monthly sales targets and maintained call quality scores above 85%
• Handled objections professionally and converted queries into successful sales
• Accurately captured customer data and updated CRM systems in real-time

Sales Agent – HDR - CCI

(2023-02 - 2023-12)

• Conducted outbound sales calls for the HDR campaign in a fast-paced environment
• Consistently met and exceeded daily/weekly sales KPIs
• Built strong rapport with customers to ensure customer satisfaction and retention
• Adhered to all compliance and script requirements

Customer Service Agent – Frontier - CCI

(2022-03 - 2022-11)

• Provided first-line technical support and customer service for Frontier clients
• Resolved billing queries, complaints, and service-related issues efficiently
• Logged all interactions accurately using ticketing systems and escalated per SLA
• Maintained professionalism and empathy during difficult customer interactions

Matric Certificate - Commerce Stream - Réunion Secondary School (2019)