Silindile Shoyisa

Dynamic professional with expertise in account management, research technology, and medical diagnostics. Currently an Account Manager at LASEC, driving sales, managing client relationships, and supporting key account functions. Previously worked as a Research Technologist at SAMRC, focusing on data analysis and project coordination, and as a Medical Technician at Lancet Laboratories, specializing in diagnostic testing and equipment maintenance.

Holds advanced degrees in Microbiology and a solid background in biological sciences.

Account Manager at LASEC (2024-06 – Present)

Achieve sales targets and drive performance by participating in action plans, staying informed about competitor activity, and sharing insights with the team. Assist with quotations, order processing, and provide customer support. Build and maintain relationships with clients through phone calls, follow up on quotes, ensure customer satisfaction, and determine key decision-makers within client organizations.

• Achieve sales targets and drive performance by participating in action plans, staying informed about competitor activity, and sharing insights with the team.
• Assist with quotations, order processing, and provide customer support. Assist Key Account Managers with approvals and ensure accurate and efficient order handling.
• Build and maintain relationships with clients through phone calls, follow up on quotes, ensure customer satisfaction, and determine key decision-makers within client organizations.
• Handle general administrative tasks, participate in special projects, update the Sales Team on progress and challenges, and perform additional tasks as required by management.
• Address tender requests, complete informal and formal requests for quotes, and ensure timely submission of tender specifications.
• Collaborate with Product Managers to recommend the right products and configurations and communicate product features and benefits to clients.
• Participate in training sessions to stay updated on product knowledge and technology.

Research Technologist at South African Medical Research Council (SAMRC) (2022-06 – 2024-05)

Planned and executed the evaluation of water treatment chemicals and online instruments by orchestrating project workflows and coordinating technical work in the laboratory and pilot plant. Managed and improved data-centric responsibilities including transcription, qualitative coding, data cleaning, analysis, and inspection to ensure accurate evaluation and optimization of water treatment processes.

• Planned and executed the evaluation of water treatment chemicals and online instruments by orchestrating project workflows and coordinating technical work in the laboratory and pilot plant.
• Managed and improved data-centric responsibilities including transcription, qualitative coding, data cleaning, analysis, and inspection to ensure accurate evaluation and optimization of water treatment processes.
• Spearheaded critical initiatives involving the collection and processing of wastewater samples across the City of Tshwane (Pretoria), conducting RNA extraction and purification, and performing PCR analysis for Covid-19 gene detection.
• Coordinated projects, reports, and documentation by providing comprehensive data analysis, overseeing inventory levels of essential reagents and chemicals, and ensuring optimal stock levels through vigilant monitoring and timely procurement.
• Oversaw the calibration and maintenance of laboratory and pilot plant instruments, ensuring all equipment was in optimal condition and compliant with relevant standards.
• Trained staff members, emphasizing scientific principles, digital efficiency, accountability, and effective communication to contribute to the success of diverse research projects.

Medical Technician, Molecular Biology at Lancet Laboratories (2020-06 – 2022-01)

Conducted diagnostic testing procedures and meticulously reviewed requested tests to ensure precise and accurate results. Operated, maintained, and calibrated laboratory equipment, prioritizing efficiency and accuracy. Fostered a safe work environment by implementing robust housekeeping practices and collaborating effectively within a team.

• Conducted diagnostic testing procedures and meticulously reviewed requested tests to ensure precise and accurate results.
• Operated, maintained, and calibrated laboratory equipment, prioritizing efficiency and accuracy.
• Fostered a safe work environment by implementing robust housekeeping practices and collaborating effectively within a team.
• Handled incident reporting, troubleshooting instrument failures, and executing necessary actions promptly.
• Provided comprehensive on-site training in laboratory techniques to various stakeholders.
• Demonstrated extensive expertise with various automation systems.
• Reviewed QC & QA documents and performed verification procedures.

Student Assistant at Sefako Makgatho Health Sciences University (2020-01 – 2020-04)

Master of Science in Microbiology – Sefako Makgatho Health Sciences University (2023)

Bachelor of Sciences Honours in Zoology – Sefako Makgatho Health Sciences University (2021)

Bachelor of Sciences in Biology and Biochemistry – Sefako Makgatho Health Sciences University (2019)