Silvia Ndlovu

I’m a people-focused professional with experience in customer-facing roles, most recently as a customer support receptionist in Pretoria. Day to day I’m the first point of contact for customers, whether it’s answering calls, handling walk-in inquiries, or logging issues in the CRM so the right team can resolve them.

Over the past couple of years I’ve built a habit of staying calm under pressure and listening carefully before responding. That’s helped me de-escalate frustrated customers and consistently get positive feedback for being clear and patient. I’m also comfortable with tools like Zendesk and MS Office, and I pick up new systems quickly.

What I enjoy most is turning a negative experience into a positive one — making sure someone hangs up or walks away feeling heard and helped. That’s why I’m interested in this role at Saint gobain. I want to bring that same reliability and problem-solving mindset to your team and grow my skills in customer success long-term.

5 years acted as first point of contact for 80-100 clients daily via phone, email, and in-person, handling appointment bookings and general inquiries

> - Logged client's complaints and technical issues into Zendesk, ensuring 90% were resolved within 24 hours or escalated correctly

> - Processed payments and explained billing procedures clearly, reducing disputes by 20%

> - Maintained patient confidentiality in line with POPIA and kept reception area organized and professional

Matric (NQF4)