Simiso Mohwadiba

I hold an NQF 5 in Radio Production and I'm a call centre agent for 1 year working experience. I worked in improving that I'm capable in providing employee growth and ensuring exceptional customer service. My core competencies include call centre training, better customer relationship management, call centre training techniques.

I also obtained more communication skills while studying Radio. I gained an emotional intelligence strategies in presentations, collaboration and teamwork, dealing with different kinds of challenges and problem solving techniques. I've proven my adherence in coordination and delivery for the company and passionate in learning more about being an training assistant and a customer service representative.

General worker (Machine Operator) at Restonic (2025-06 – Present)

• Machine Operator: Dealing with companies targets for productivity.
• Performing in other departments as flexible for learning
• Adherence in all of the instructions given
• Dealing with stressful situations like giving up targets when required
• Addressing or reporting the concerning issues that may impact the company or a production
• Assisting newly appointed colleagues what I've learned and share some information

Assistant (Manufacturing) at Teboho & Co (2024-03 – 2025-06)

• Manufacturing Assistant: Responsible for packing, stock control and marketing
• Making decisions and plan for the growth of an company
• Attending workshops and decision making.
• Seizing the opportunities within the company.
• Risk taking and possibilities of growth.
• Trying different business ideas and approaching SWOT analysis
• Insuring the quality control
• Dealing with stressful situations like competitive edge.

Radio Presenter (Volunteering) at Mzansi Joburg City FM (2023-08 – 2023-12)

• Making of scripts, understanding of copyrighting and emotional intelligence.
• Learning more about different kinds of personalities and a good way of approaching every personality.
• Computer literacy skills and Microsoft Office Word, PowerPoint & Excel came from that experience

Call Agent at Catch Consultant (2022-04 – 2022-06)

• Updating account & information ensuring that I maintain a customer's information or records.
• Adhering to customer satisfaction as expected by the company, with some required forward- thinking strategies in order to provide a best service.
• I am well versed in creating a diverse platform and adhering to customer satisfaction.
• Handling billing queries
• Walked customers through basic troubleshooting tasks.
• Answered a constant flow of customer calls with minimal time.
• Providing technical support for internal and external customers

Matric – Botleng Secondary School (2021 – 2021)

NQF 5 in Radio Production – Revolution Media Academy (2023 – 2023)