Experienced Automotive Aftersales & Service Administration Leader
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Experienced Automotive Aftersales & Service Administration Leader with 20+ years in premium dealership environments. Expert in warranty, motorplan, workshop efficiency, and customer experience. Proven ability to improve profitability, lead teams, and optimize service operations.
Service Admin Manager at BMW Menlyn (2025-01 – Present)
Oversee service admin operations, warranty processing, reconciliation, and workshop coordination.
Service Advisor / Supervisor at Toyota Woodmead (2025-01 – 2025-12)
Managed customer service, bookings, invoicing, and service coordination ensuring high satisfaction.
Service Admin Manager at BMW Polokwane & Sandton BMW (2022-01 – 2025-12)
Led admin operations, improved claims efficiency, and ensured KPI compliance.
Aftersales Manager at Joburg City Ford / Motors (2017-01 – 2022-12)
Managed aftersales division, improved revenue, led teams, and optimized operations.
Service Admin Manager / Admin Manager at BMW Group (2001-01 – 2017-12)
Progressed into leadership roles managing warranty, costing, and operational workflows.
BMW Service Management L1–L3
NMP & MMP – Wits Business School
