Sina Monyaduwe

To enhance my professional skills, capabilities and knowledge in an organization which encourages the value of hard work and assist people with responsibilities and challenges.

Till operator at Shoprite Usave Kroonestad (2013-08 – 2017-12)

• Transaction Processing: Scanning, weighing, or entering items, processing payments (cash, card, coupons), and issuing receipts
• Cash Management: Counting the float at the start of a shift, processing payments accurately, and reconciling the cash drawer
• Outstanding at the end of the day for any discrepancies
• Customer Service: Greeting customers, answering queries, resolving complaints professionally, and bagging items if required
• Security & Compliance: Adhering to company policies regarding cash handling, fraud prevention, and underage sales
• Merchandise & Housekeeping: Maintaining a clean workspace, keeping the checkout area stocked, and performing item voids or corrections when necessary

Trainee Manager at Shoprite Usave Heilbron (2022-01 – 2022-07)

• Operational Management: Assisting with daily store operations, including opening/closing procedures, and maintaining high hygiene, housekeeping, and safety standards
• Sales & Profitability: Working to achieve budget targets, analyzing performance metrics, and implementing sales promotions
• Stock Control: Managing inventory, including ordering, receiving, and ensuring proper stock rotation to minimize shrinkage and damages
• Team Leadership: Motivating staff, assisting with training and development, and acting as a role model for company values
• Customer Service: Ensuring excellent service, addressing customer queries, and maintaining high merchandising standards
• Administration: Completing reports, data processing, and maintaining accurate records

Admin manager; Assistant Branch Manager at Shoprite Usave Christiania (2023-08 – 2026-02)

• Operational Management: Opening/closing the store, managing daily takings, banking, and ensuring compliance with company procedures
• Team Leadership: Supervising, mentoring, and training staff, as well as creating work schedules
• Sales & Customer Service: Driving sales to meet targets, resolving customer complaints, and improving the overall customer experience
• Inventory & Merchandising: Ordering inventory, managing stock flow to the floor, performing stock counts, and maintaining visual merchandising standards
• Administration: Preparing reports, managing payroll/attendance, and handling administrative paperwork
• Workflow Coordination: Managing daily administrative tasks, including scheduling and office communication
• Recordkeeping & Compliance: Maintaining accurate employee records, financial records, and ensuring the store adheres to audit compliance
• Resource Management: Managing the store budget and necessary resources

Matric – Matlwangtlwang Secondary School (2010)

National certificate in Information Technology: End user computer – mictseta (2012-06)