Till operator at Shoprite Usave Kroonestad (2013-08 – 2017-12)
- Transaction Processing: Scanning, weighing, or entering items, processing payments (cash, card, coupons), and issuing receipts
- Cash Management: Counting the float at the start of a shift, processing payments accurately, and reconciling the cash drawer
- Outstanding at the end of the day for any discrepancies
- Customer Service: Greeting customers, answering queries, resolving complaints professionally, and bagging items if required
- Security & Compliance: Adhering to company policies regarding cash handling, fraud prevention, and underage sales
- Merchandise & Housekeeping: Maintaining a clean workspace, keeping the checkout area stocked, and performing item voids or corrections when necessary
Trainee Manager at Shoprite Usave Heilbron (2022-01 – 2022-07)
- Operational Management: Assisting with daily store operations, including opening/closing procedures, and maintaining high hygiene, housekeeping, and safety standards
- Sales & Profitability: Working to achieve budget targets, analyzing performance metrics, and implementing sales promotions
- Stock Control: Managing inventory, including ordering, receiving, and ensuring proper stock rotation to minimize shrinkage and damages
- Team Leadership: Motivating staff, assisting with training and development, and acting as a role model for company values
- Customer Service: Ensuring excellent service, addressing customer queries, and maintaining high merchandising standards
- Administration: Completing reports, data processing, and maintaining accurate records
Admin manager; Assistant Branch Manager at Shoprite Usave Christiania (2023-08 – 2026-02)
- Operational Management: Opening/closing the store, managing daily takings, banking, and ensuring compliance with company procedures
- Team Leadership: Supervising, mentoring, and training staff, as well as creating work schedules
- Sales & Customer Service: Driving sales to meet targets, resolving customer complaints, and improving the overall customer experience
- Inventory & Merchandising: Ordering inventory, managing stock flow to the floor, performing stock counts, and maintaining visual merchandising standards
- Administration: Preparing reports, managing payroll/attendance, and handling administrative paperwork
- Workflow Coordination: Managing daily administrative tasks, including scheduling and office communication
- Recordkeeping & Compliance: Maintaining accurate employee records, financial records, and ensuring the store adheres to audit compliance
- Resource Management: Managing the store budget and necessary resources
