Sinalo Jali

Detail-oriented MIS Administrator and data professional with a strong background in system management, data analysis, and tracing operations. Experienced in ensuring data accuracy, resolving technical issues, and supporting business processes through efficient system use. Proven ability to manage multiple responsibilities, improve workflows, and contribute to organisational performance through data-driven decision-making.

Tracing & MIS Administrator at Revenue Consulting (2025-05 – Present)

Create and manage user accounts across company systems. Monitor system performance, log support tickets, and follow up on issue resolution. Serve as the first point of contact for MIS-related technical issues, collaborating with IT teams to resolve them efficiently.

• Create and manage user accounts across company systems
• Monitor system performance, log support tickets, and follow up on issue resolution
• Serve as the first point of contact for MIS-related technical issues, collaborating with IT teams to resolve them efficiently
• Process, reverse, and reconcile payments within the system
• Conduct manual and bulk tracing to locate debtors
• Ensure data accuracy, consistency, and security across multiple data sources
• Manage company handovers during onboarding of new accounts, liaising with municipalities
• Perform data mapping and oversee data management processes
• Ensure call centre agents have fully functional extensions for debtor communication
• Analyse new account portfolios before system import, verifying completeness and accuracy
• Import and manage system variables
• Identify and implement process improvements to enhance MIS efficiency and performance

Monitoring and Evaluation Officer at Ubuhlebethu1203 (2024-05 – 2025-04)

Collected and analysed data to measure programme outcomes and track progress. Maintained and presented data in structured database formats for stakeholders. Cleaned and prepared datasets to improve accuracy and usability.

• Collected and analysed data to measure programme outcomes and track progress
• Maintained and presented data in structured database formats for stakeholders
• Cleaned and prepared datasets to improve accuracy and usability
• Compiled and presented detailed progress reports
• Supported the development of key performance indicators (KPIs) and target setting
• Defined, developed, and reviewed data quality standards
• Consolidated and analysed monthly case data
• Participated in meetings to review and evaluate case outcomes

Reactor at Ubuhlebethu1203 NPO (2023-05 – 2024-03)

Collected and documented human rights violation cases. Provided support to individuals affected by HIV and gender-based violence. Assisted clients with unresolved or overlooked cases, ensuring proper referrals.

• Collected and documented human rights violation cases
• Provided support to individuals affected by HIV and gender-based violence
• Assisted clients with unresolved or overlooked cases, ensuring proper referrals
• Conducted community outreach and awareness campaigns
• Referred clients for psychosocial support services

Tracing Clerk at Revenue Consulting (2022-02 – 2023-05)

Assisted debtors by providing account statements via SAP. Conducted bulk and manual tracing using CPB systems to locate companies, account holders, and property owners. Cleaned and analysed data using spreadsheets; imported files into Swordfish and Excalibur systems.

• Assisted debtors by providing account statements via SAP
• Conducted bulk and manual tracing using CPB systems to locate companies, account holders, and property owners
• Cleaned and analysed data using spreadsheets; imported files into Swordfish and Excalibur systems
• Captured and maintained client data accurately in Excel
• Performed general administrative duties including printing, scanning, and email correspondence
• Created and managed user accounts on Swordfish and Excalibur (versions 3 & 4)
• Provided system support and training to staff
• Processed payments, balance adjustments, and reversals
• Managed helpdesk tickets, including logging, resolving, and assigning issues to relevant teams

Seasonal Employee at McDonald's (2021-12 – 2022-01)

Delivered customer service at the front counter and drive thru. Processed orders and handled payments accurately. Prepared food and beverages according to company standards.

• Delivered customer service at the front counter and drive thru
• Processed orders and handled payments accurately
• Prepared food and beverages according to company standards
• Assembled and packaged orders for takeaway and delivery
• Maintained cleanliness and hygiene standards in work areas

Education and Development – Buffalo City Tvet College (2022-11)