Tracing & MIS Administrator at Revenue Consulting (2025-05 – Present)
Create and manage user accounts across company systems. Monitor system performance, log support tickets, and follow up on issue resolution. Serve as the first point of contact for MIS-related technical issues, collaborating with IT teams to resolve them efficiently.
- Create and manage user accounts across company systems
- Monitor system performance, log support tickets, and follow up on issue resolution
- Serve as the first point of contact for MIS-related technical issues, collaborating with IT teams to resolve them efficiently
- Process, reverse, and reconcile payments within the system
- Conduct manual and bulk tracing to locate debtors
- Ensure data accuracy, consistency, and security across multiple data sources
- Manage company handovers during onboarding of new accounts, liaising with municipalities
- Perform data mapping and oversee data management processes
- Ensure call centre agents have fully functional extensions for debtor communication
- Analyse new account portfolios before system import, verifying completeness and accuracy
- Import and manage system variables
- Identify and implement process improvements to enhance MIS efficiency and performance
Monitoring and Evaluation Officer at Ubuhlebethu1203 (2024-05 – 2025-04)
Collected and analysed data to measure programme outcomes and track progress. Maintained and presented data in structured database formats for stakeholders. Cleaned and prepared datasets to improve accuracy and usability.
- Collected and analysed data to measure programme outcomes and track progress
- Maintained and presented data in structured database formats for stakeholders
- Cleaned and prepared datasets to improve accuracy and usability
- Compiled and presented detailed progress reports
- Supported the development of key performance indicators (KPIs) and target setting
- Defined, developed, and reviewed data quality standards
- Consolidated and analysed monthly case data
- Participated in meetings to review and evaluate case outcomes
Reactor at Ubuhlebethu1203 NPO (2023-05 – 2024-03)
Collected and documented human rights violation cases. Provided support to individuals affected by HIV and gender-based violence. Assisted clients with unresolved or overlooked cases, ensuring proper referrals.
- Collected and documented human rights violation cases
- Provided support to individuals affected by HIV and gender-based violence
- Assisted clients with unresolved or overlooked cases, ensuring proper referrals
- Conducted community outreach and awareness campaigns
- Referred clients for psychosocial support services
Tracing Clerk at Revenue Consulting (2022-02 – 2023-05)
Assisted debtors by providing account statements via SAP. Conducted bulk and manual tracing using CPB systems to locate companies, account holders, and property owners. Cleaned and analysed data using spreadsheets; imported files into Swordfish and Excalibur systems.
- Assisted debtors by providing account statements via SAP
- Conducted bulk and manual tracing using CPB systems to locate companies, account holders, and property owners
- Cleaned and analysed data using spreadsheets; imported files into Swordfish and Excalibur systems
- Captured and maintained client data accurately in Excel
- Performed general administrative duties including printing, scanning, and email correspondence
- Created and managed user accounts on Swordfish and Excalibur (versions 3 & 4)
- Provided system support and training to staff
- Processed payments, balance adjustments, and reversals
- Managed helpdesk tickets, including logging, resolving, and assigning issues to relevant teams
Seasonal Employee at McDonald's (2021-12 – 2022-01)
Delivered customer service at the front counter and drive thru. Processed orders and handled payments accurately. Prepared food and beverages according to company standards.
- Delivered customer service at the front counter and drive thru
- Processed orders and handled payments accurately
- Prepared food and beverages according to company standards
- Assembled and packaged orders for takeaway and delivery
- Maintained cleanliness and hygiene standards in work areas
