Sinazo Mayisa

Customer service agent with 6 months of certified End User It Computer Literacy from eTech and practical experience in fast-paced call centre environment. Detail-oriented, reliable and skilled in CRM systems to maintain accuracy and meet service targets.

Customer Service Consultant at Ibridge Contact Solution (2025-07 – Present)

• Handled 60-90 inbound billing inquiries daily via phone, resolving postpaid charges, adjustments and payment issues with 80+ first call resolution.
• De-escalated billing disputes, restoring customer trust while adhering to company policy.
• Explained complex billing structures in simple terms, reducing repeat calls and improving customer understanding of data, airtime and subscription charges.
• Identified and escalated recurring billing errors to back-office teams, leading to quicker resolutions and reduced complaints.
• Maintained accurate records of customer interactions, providing detailed insight for future reference.

Higher Certificate – Thubelihle High School (2019-12)