Business Information Analyst and Business Analyst
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Dedicated ICT Business Analyst with a
National and Advanced Diploma in ICT, skilled in business process analysis, system design,
and data analytics. Committed to leveraging technology to optimize operations, deliver effective solutions, and support organizations in achieving strategic objectives.
Mapped and analyzed processes using UML, Visio, and Lucidchart to improve workflows. Provided end-user support and troubleshooting for SAP ERP.
Developed and maintained data reports/dashboards in Excel and Tableau.
Supported IT projects using Agile and Waterfall methods, ensuring timely delivery.
Ensured compliance with data security and access control policies. Collaborated with cross-functional teams to translate business needs into system solutions.
Recognized for adaptability and quick learning of new tools and technologies.
System analysis and design using flowcharts and UML.
Translating business needs into system specs.
Familiar with SAP ERP systems.
Problem-solving and troubleshooting
Fast learner of new tools and systems
