Siphelo Yekani

Compassionate and dedicated Social Worker with practical experience in case management, community engagement, psychosocial support, and client advocacy. Skilled in conducting assessments, developing intervention plans, facilitating support groups, and working with individuals, families, and communities. Strong communication, problem-solving, and administrative skills with a commitment to promoting social justice and improving the well-being of vulnerable populations.

Customer services agent at The Unlimited Group (2025-02 – 2026-06)

• Assisted customers with inquiries, complaints, and service requests through phone, email, and chat channels.
• Resolved customer issues promptly, achieving high customer satisfaction levels.
• Processed orders, returns, refunds, and account updates accurately.
• Maintained detailed customer records using CRM software.
• Collaborated with internal departments to resolve complex customer concerns.
• Educated customers on products, services, and company policies.

social work at Greenville hospital (2023-07 – 2023-12)

• Assisted professional social workers in conducting psycho-social assessments for patients and families.
• Supported individuals coping with illness, trauma, or disability by providing emotional support and guidance.
• Helped patients and families access social grants, rehabilitation services, and community resources.
• Participated in multidisciplinary team meetings and ward rounds to discuss patient care plans.
• Prepared and maintained confidential case notes, assessment forms, and discharge summaries.
• Assisted in developing and implementing discharge and follow-up care plans.
• Promoted patient education and community awareness on health and social issues.
• Observed ethical practice, confidentiality, and professional boundaries in all interactions.
• Applied theoretical knowledge from academic studies to real-life healthcare social work practice.

Student facilitator at DIMBAZA FOR THE AGED (2022-02 – 2022-10)

• Conducted psycho-social assessments of elderly residents to identify social, emotional, and support needs.
• Provided individual counselling and emotional support to residents and their families.
• Developed and implemented care and intervention plans to improve residents' well-being.
• Facilitated admission and intake processes for new residents.
• Assisted residents and families with adjustment to residential care.
• Conducted family meetings and mediation to strengthen family relationships and support systems.
• Facilitated support groups, recreational activities, and life-skills programmes for older persons.
• Advocated for the rights, dignity, and protection of elderly residents.
• Identified and reported cases of abuse, neglect, or exploitation of older persons.
• Collaborated with nurses, doctors, psychologists, and other professionals as part of a multidisciplinary team.
• Maintained accurate case notes, reports, and client records.

Project Management on agile and Scrum in Project Management – Graduate institute of financial sciences (2025)

Bachelor of Social work in Social Work – University of Fort Hare (2023)

Grade 12 – Gwebityala Senior Secondary School (2019)