Assistant Manager
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I began my hospitality career 10 years ago as a waitress and progressed to the role of Banqueting Supervisor through consistent high performance and dedication to service excellence. My experience spans 3-star to 5-star hotel environments, equipping me with a comprehensive understanding of luxury service standards, operational management, and team leadership.
I bring a strategic and analytical approach to problem-solving, with a strong focus on customer experience and service optimization. I am results-driven, committed to first-contact resolution, and dedicated to delivering exceptional guest satisfaction while maintaining operational efficiency.
I began my hospitality career 10 years ago as a waitress and progressed to the role of Banqueting Supervisor through consistent high performance and dedication to service excellence. My experience spans 3-star to 5-star hotel environments, equipping me with a comprehensive understanding of luxury service standards, operational management, and team leadership.
I bring a strategic and analytical approach to problem-solving, with a strong focus on customer experience and service optimization. I am results-driven, committed to first-contact resolution, and dedicated to delivering exceptional guest satisfaction while maintaining operational efficiency.
Education & Professional Development
Bachelor of Arts in Governance, Administration and Development, UNISA – 2025
Completed a rigorous 4-year program (2020–2024) to advance strategic, leadership, and organisational management capabilities, equipping me with governance
Computer Skills Course – 2018
Acquired essential digital and administrative competencies to enhance operational efficiency and support professional growth.
National Senior Certificate (Matric) – 2012
