Siphosethu Mphepho

I am Dedicated, organised and hard-working young barista passionate about making great coffee. Focused on creating memorable and creative coffee experiences for customers, and committed to continuously expanding knowledge and expertise. Exceptional interpersonal skills and a reliable team player. Dedicated to delivering excellent customer service, maintaining a clean work environment and working efficiently in fast-paced environments.

Barista/ Barman - RED SOFA CAFE & DELI ( CPT) - Cape Town

(2024-09)

Head Barista - MICHAEL COFFEE TRUCK(CPT) - Cape Town

(2023-02 - 2024-09)

Barista/Cashier - WOOLWORTHS CAFE(PLETTERNBERG BAY) - Plettenberg Bay

(2020-10 - 2022-01)

• Prepared and served caffeinated beverages and baked goods to customers
• Processed customer payments and organised online product orders for pick-up
• Cleaned and sanitised café environment
• Received orders, making recommendations and adjustments according to beverage and food preferences
• Provided excellent customer service, resulting in a 18% increase in customer loyalty
• Ensure the quality of coffee stock and the efficient operating status of all equipment.
• Supporting the coffee shop manager with the management of all sections of the coffee shop including the recruitment and training of new baristas.
• Supervising coffee preparation in line with coffee and food preparation guidelines.
• Ensuring the cleanliness of the coffee shop and the working condition and maintenance of all equipment.
• Addressing and resolving all issues, concerns and complaints from customers.
• Maintaining stock levels to prevent shortages of critical items and ensure the availability of menu items.
• Taking prompt action whenever necessary to maintain the satisfaction and safety of all patrons and staff

Pastry Baker - Le fournil de Plett & Bakery - Plettenberg Bay

(2018-12 - 2020-03)