Siphosethu Velkers

Dedicated and highly experienced medical administrative professional with progressive growth from Medical Receptionist to Practice Manager. Proven expertise in managing high-volume medical practices, including IOD claims, medical aid claims, remittances, patient administration, referrals, and hospital admissions. Skilled in ICD-10 coding, medical aid authorizations, and liaising with case managers.

Demonstrates operational excellence, strong compliance knowledge, and a commitment to quality improvement. Highly proficient in leading teams, optimizing administrative processes, and ensuring accuracy and regulatory compliance.

PRACTICE MANAGER - DR JAFTA IOD CENTRE

(2025-08)

Promoted from Medical Receptionist to Practice Manager in recognition of leadership, operational efficiency, and excellent performance.

• Oversee multiple administrative departments including: IOD Claims Management, Medical Aid Claims, Remittances & Cash Claims, Patient Bookings & Scheduling, Referrals to Allied Health Professionals, Hospital Admissions, ICD-10 Coding & Medical Aid Authorization
• Liaise with hospital and in-hospital case managers to ensure accurate patient information, seamless admission processes, and authorization compliance
• Supervise administrative staff, ensuring high performance, productivity, and adherence to practice standards
• Maintain compliance with COIDA, HPCSA guidelines, medical insurance protocols, and internal procedures
• Oversee stock control, daily operational flow, quality assurance, and confidentiality of patient information

MEDICAL RECEPTIONIST - DR JAFTA IOD CENTRE

(2022-09 - 2025-08)

• Managed patient bookings, walk-ins, referrals, and queries with high professionalism
• Captured patient information, ICD-10 codes, and clinical documentation accurately
• Processed IOD documentation and liaised with Workmen's Compensation
• Handled medical aid claims, cash payments, and account queries
• Provided administrative support to healthcare staff and maintained excellent patient service levels

MEDICAL RECEPTIONIST - DR JARANA

(2022-04 - 2022-09)

• Performed front-desk administrative duties including bookings, patient registration, and handling of medical documentation
• Managed billing, invoicing, and medical aid submissions
• Supported daily practice operations and maintained accurate patient files
• Gained foundational medical administrative skills that supported future career growth

Matric