Sisanda Khoba
Confident and customer-focused graduate with strong communication and interpersonal skills
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About
Confident and customer-focused graduate with strong communication and interpersonal skills developed in both retail and community healthcare environments. Experienced in handling high volumes of people, explaining complex information in a simple way, and delivering professional service under pressure. Able to engage diverse customers, build trust quickly, and maintain a positive attitude. Seeking a call centre role where I can contribute to customer satisfaction and team performance.
Experience
Optical Assistant - L. C. Hill Opticians
(2024-09 - 2026-01)
- Assisted customers with product selection and service inquiries
- Communicated professionally both face-to-face and telephonically
- Resolved customer concerns calmly and efficiently
- Managed multiple tasks in a fast-paced environment
- Built positive relationships with customers through excellent service
Optical Dispenser (Phelophepa Health Train) - Transnet Foundation
(2025-03 - 2025-05)
- Worked in a mobile healthcare service providing free/low-cost services to rural communities
- Assisted large numbers of clients daily in a fast-paced environment
- Captured customer information accurately and efficiently
- Explained services and processes clearly to individuals from diverse backgrounds
- Maintained professionalism while working under pressure
- Collaborated with team members to ensure smooth daily operations
Education
Diploma - Opticianry - Cape Peninsula University of Technology (2022 - 2025)
Matric Certificate - Phandulwazi High School (2017 - 2021)
