Sisanda Khoza

Dedicated and hardworking person with a great deal of multitasking, selfmotivated and team player, overseeing and implementing various programs for organisation. Seeking an opportunity where I can contribute my skills and abilities.

Agent - Call Centre International

(2020-10 - 2022-07)

• Responding efficiently and accurately to customers, explaining possible solutions and ensuring that customers feel supported and valued.
• Following scripts, guidelines and quality standards to ensure consistency and quality.

Ovo collections Agent - Nutun CX

(2022-07 - 2023-02)

• Negotiating payment plans, settings debts and addressing disputes.
• Identifying and contacting individuals or businesses with outstanding debts.
• Addressing debtor complaints and resolving issues in a professional and timely manner.

Floor Support(SME) - Nutun Cx

(2023-02 - 2023-05)

• Support new agents in Terms of handling customers and queries.
• To also monitor the teams performance in real time. One important thing role is to assist the team leader into day to Day activities.

Real time Administrator - Nutun CX

(2023-06)

• Continuously tracking and monitoring data streams to identify trends, patterns and anomalies.
• Creating and distributing reports, dashboards and alerts to stakeholders, enabling them to respond promptly to changing conditions.
• Managing and maintaining real time analytics systems, tools, and infrastructure, ensuring performance and uptime.

Introduction to SAMTRAC - Nosa College (2024)

SHE Representative - Nosa College (2024)

Combine ISO 45001: 2018 And ISO 14001: 2015 Introduction - Nosa Collage (2024)

Introduction to Occupational Health and Safety - Nosa Collage (2024)

TEFL Course - Teacher Record (2024)

Grade 12 (Matric) - Khanya High School (2019)