Sisanda Ndindwa

Creating and monitoring of social media accounts for various brands as well as marketing on digital platforms, learning how to be versatile as well as exploring creative ideas through social media.

Intern-Social media marketing at 5th Dimension (2015-01 – 2015-12)

Creating and monitoring of social media accounts for various brands as well as marketing on digital platforms, learning how to be versatile as well as exploring creative ideas through social media.

• Collaborated with the marketing team to develop targeted sales materials and promotional offers.

Customer service and Social media specialist at Webhelp SA (2016-01 – 2019-12)

Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients. Handled customer complaints raised through the company's social platforms such as twitter and website page.

• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Customer service and Sales Representative at EXL services (2022-01 – Present)

Providing customer contact and care for a wide range of general UK insurance products across motor, home, commercial, pet and rescue.

• New car insurance sales: Providing and explaining quotes, detailing the specific features, advantages, and limitations of various policy options.
• Customer retention: Explaining car insurance policy renewals with the aim of keeping existing car insurance customers.

Diploma in Marketing – CPUT (2012-01 – 2016-12)

N5 in Marketing Management – Northlink College (2011-01 – 2012-12)