Lead Associate Ops - WNS Global Services
(2023-05)
- Process Training: Conduct virtual or in-person training, design learning materials, and support new hires or in-production associates.
- Quality Assurance: Monitor service standards, deliver coaching and feedback, and apply frameworks like Six Sigma or ISO standards.
- Operations & Admin: Handle day-to-day workflow tracking, manage team metrics, and resolve unstructured operational problems.
Data Capturer/ Financial Administrator - TB HIV CARE Association
(2020-05 - 2023-02)
Administration and Computerised Financial System duties
- Capturing of Income and Expenditure and drawing up of the quarterly (3 monthly) financial statements on a spreadsheet.
- Drawing up a Bank Reconciliation Statement, reconcile the school's cashbook with the bank statement.
- Filing system, being able to maintain a good filing system or record keeping by categorizing and labelling the files
- Maintain electronic database
- Maintaining strict confidentiality.
- Capture incoming data on clients rendered service from the mobile team and outreach team.
- Collect and follow up with staff to make sure data collection tools are accurately filled in, completed and returned timeously.
- Check data for completeness, consistency and data verification.
- Validate data, capture incoming data on clients rendered service from the mobile team and outreach team.
- Submit reports timeously when required.
- File hard and electronic copies of data submitted
- Store, maintain captured data and do regular backups. i.e. Scanning and storing of all relevant source documents and storing them onto Google Drive.
- Determine training needs as well as planning and preparing training and training tools
- Work with M&E team to develop training for specific M&E needs
- Plan logistics and implement training
- Ensure that the reception area is always neat, presentable and welcoming
- Welcome all visitors politely, promptly and professionally as they arrive at the office
- Confirm appointments and inform relevant staff member of their arrival
- Direct visitors, calls and take accurate messages to relevant staff member
- Attend staff and team meetings
- Prepare boardroom and take minutes for meetings
- Circulate meeting minutes in an efficient and timeous manner
- Type up documents, collate and distribute when required in a proficient and professional manner
Junior Financial Officer - Goeie Hoop Primary School
(2018-02 - 2020-03)
Administration and Computerised Financial System duties
- Capturing of Income and Expenditure and drawing up of the quarterly (3 monthly) financial statements on a spreadsheet.
- Drawing up a Bank Reconciliation Statement, reconcile the school's cashbook with the bank statement.
- Issuing of Financial Statement as per leaner to parent, working from the spreadsheet where all payments of leaners are captured. Using information from that spread sheet and then draw up statements of each the child outstanding balance.
- Receiving cash payment and issuing of receipt for school fees to the parent.
- Assisting with the drawing up of the 2019 and 2020 budget which was presented to the Principal, SGB members and financial committee and presented a financial statement.
- Processing of salaries (SGB-post) monthly, preparing salary advices as on the system and calculating the PAYE & UIF for these salaries.
- Filing system, being able to maintain a good filing system or record keeping by categorizing and labelling the files.
- Assisting with e-filing, completing the tax return- completed the monthly tax returns and being able to work with the tax-table issued by SARS for appropriate tax deductions on salaries and taxable products.
- Assisting staff members with copies, faxes, typing, printing and all other general office tasks working on the switchboard.
- Being able to maintain pleasant personality and communicate well with the staff members, parent and learners
Ready to work program - ABSA Bank
(2016-06 - 2016-07)
- Manage obligations to suppliers, customers and third-party vendors
- Process bank deposits
- Reconcile financial statements
- Prepare, send and store invoices
- Contact clients and send reminders to ensure timely payments
- Submit tax forms
- Identify and address discrepancies
- Report on the status of accounts payable and receivable
- Update internal accounting databases and spreadsheets
Telephonic Debt Collector - Fenwick Bosh off Attorney
(2014-01 - 2014-12)
- Identify customers with outstanding debts.
- Contact and track debtors, encouraging timely repayment.
- Handle customer questions, complaints, and inquiries.
- Create and implement debt collection courses of action.
- Negotiate specific payment plan arrangements with debtors.
- Follow up with customers to ensure payments are made in a timely manner
- Use databases to monitor and update outstanding accounts
- Keep records of all customer communications to build individual debtor cases
- Attend staff and team meetings
- Prepare boardroom and take minutes for meetings
- Circulate meeting minutes in an efficient and timeous manner
- Type up documents, collate and distribute when required in a proficient and professional manner
