Sithembile Bhengu

Results-driven ETQA Administrator with proven experience in quality assurance, learner data management, and compliance within training environments. Highly organized and detail-oriented, with a strong ability to manage records, support audits, and ensure accuracy across systems. Brings a solid background in administration and customer service, with excellent communication skills and a commitment to maintaining high professional standards.

ETQA Administrator - Manline Freight Academy

(2024-06)

• Oversee and quality assure learner records and achievements on LMS systems
• Coordinate and implement ETQA operational plans effectively
• Conduct monitoring and auditing of accredited training providers
• Verify and certify learner achievements in line with compliance standards
• Maintain accurate electronic and manual filing systems
• Generate and distribute learner certificates efficiently
• Manage office supply procurement and inventory
• Capture and maintain detailed learner data using Excel

Receptionist - Timber 24 Forestry Solutions

(2022-08 - 2024-05)

• Served as the first point of contact, delivering professional front-desk support
• Managed high-volume calls and office communication
• Coordinated meeting schedules and boardroom bookings
• Maintained office supplies and administrative systems
• Processed invoices and supported finance-related tasks
• Resolved customer queries and complaints effectively
• Performed full administrative support (filing, scanning, documentation)

General Worker - Jackson's Cleaning Services

(2014-06 - 2022-07)

• Maintained high standards of cleanliness and hygiene in office environments
• Sanitized communal and high-touch areas regularly
• Managed supply restocking for kitchens and restrooms
• Ensured neat and organized workspaces
• Prepared refreshments for staff and visitors

Certificate - Computer Clerk - Universal College Outcomes (2009)

Grade 12 - Siyanda High School (2007)