Sithembile Mpangase

Resourceful Junior Financial Consultant with experience in providing tailored financial advice, conducting affordability assessments, and cross-selling financial products. Proven ability to manage client relationships, resolve service queries, and ensure compliance with regulatory standards. Skilled in financial reporting, data management, and utilizing Microsoft Office Suite.

Eager to leverage strong customer service and analytical skills to contribute to client success and financial growth at your organization.

Junior Financial Consultant - Woolworths Financial Services - Eastgate Mall

(2023-12)

• Delivered personalized financial advice by analyzing clients' needs, objectives, and credit histories.
• Facilitated the opening of Woolworths store cards and credit cards for clients.
• Compiled and submitted weekly in-store audit reports to ensure compliance with operational standards.
• Executed thorough affordability assessments and credit checks prior to recommending financial products.
• Educated customers on various interest rates, repayment schedules, and principles of responsible credit management.
• Addressed customer service inquiries and mediated disputes across multiple communication platforms.
• Spearheaded the promotion of financial products during in-store campaigns and marketing events.
• Maintained and updated client records utilizing internal company systems.
• Partnered with store teams to provide integrated financial and retail services.
• Mentored and trained new team members on financial product knowledge and procedural guidelines.
• Ensured strict adherence to FAIS, NCR, and internal company regulations.
• Cross-sold complementary products, including personal loans, insurance policies, and value-added services.
• Conducted daily cash reconciliations and verified the accuracy of financial transactions.
• Identified and escalated potentially suspicious or fraudulent account activities for further investigation.
• Performed post-application follow-ups with clients to ensure a seamless processing experience and high satisfaction levels.
• Contributed to weekly performance review meetings with the branch team.
• Achieved or surpassed monthly targets for new account openings and credit applications.
• Provided essential support during high-volume retail periods to manage customer influx and inquiries effectively.
• Supported customer retention initiatives through proactive ongoing service and financial guidance.
• Promoted financial literacy and responsible spending habits within the store environment.
• Monitored account performance and initiated follow-ups on overdue payments with clients.
• Coordinated with various internal departments for escalations, necessary approvals, and system support.
• Assisted clients with updating their personal information and managing account preferences.
• Clearly explained the terms and conditions of financial products to ensure informed client consent.
• Cultivated repeat business by delivering exceptional customer service and maintaining consistent follow-up communication.
• Engaged in financial wellness workshops and in-store educational events to enhance customer financial understanding.
• Kept abreast of product updates, promotional offers, and regulatory changes through continuous training.
• Assisted store management with daily reporting and compliance documentation pertinent to financial services.
• Maintained professional and courteous communication via telephone, email, and postal mail.
• Contributed to team objectives by accomplishing related tasks and responsibilities as needed.
• Managed sensitive client information with the utmost confidentiality and discretion.

Bachelor of Business Administration - Logistics and Supply Chain Management - IIE Rosebank College

Grade 12 - National Senior Certificate - Kenilworth Secondary School