Siyabonga Masina

To enhance my professional skills, capabilities and knowledge in an organisation which recognises the value of hard work and trusts me with responsibilities and challenges.

Customer Service Agent - DoorDash - Parktown

(2024-07)

DoorDash (International Campaign)

• Customer support
• Handling chats, calls and emails
• First call resolution
• Average handling time

Sales Agent - iTalk Financial Services - Randburg, Ferndale

(2023-03-31 - 2023-09-29)

• Calling potential customers to upsell ABSA credit card
• Selling ABSA credit card
• Achieved personal sales target
• Developed a number of incentives to achieve targets

National Senior Certificate - Pace Commercial Secondary School (2016 - 2020)