Siyabonga Mazodwa

Dedicated and detail-oriented administrative professional with extensive experience in claims processing, customer service, data capturing, and financial administration. Adept at handling high volumes of claims, ensuring policy adherence, and improving operational efficiency. Skilled in problem-solving, stakeholder communication, and leadership.

Claims Capturer at Discovery Health (2015-11 – 2019-08)

Processed medical, clinical, and hospital claims with high accuracy and identified fraudulent claims

• Processed over 200 medical, clinical, and hospital claims daily with high accuracy
• Identified and flagged fraudulent claims for further investigation
• Determined claim eligibility for insurance coverage
• Resolved claim disputes and handled complex cases
• Coordinated with consultants and advisors to ensure accurate claims assessment
• Maintained and compiled monthly statistical reports

Claims Assessor at Discovery Health Medical Scheme (2017-01 – 2017-08)

Processed and assessed claims with validation and reconciliation of payouts

• Processed and assessed claims within 48 hours of receipt
• Verified premium payments before claim approval
• Ensured proper validation and reconciliation of claim payouts
• Liaised with stakeholders to correct and verify claim information
• Acted as a second validator for high-value claims

Invoicing and Receipts Clerk at One Blood Productions (2012-09 – 2015-01)

Managed financial transactions, documentation, and reporting

• Collected, processed, and reconciled financial transactions
• Handled administrative financial documentation and reporting
• Communicated financial data concisely to stakeholders

Supervisor at Amaza Development (2010-01 – 2012-06)

Supervised team and managed operational activities for community awareness initiative

• Supervised an 8-member team in a community awareness initiative
• Managed and coordinated daily operational activities
• Reported project outcomes to senior management

National Senior Certificate in General Education – Westering High School (2008)

Intermediate Graduate – North West University