Siyabonga Shongwe

A highly enthusiastic, dependable, and customer-focused individual with solid experience in hospitality, retail, and event environments. I bring a positive attitude, strong work ethic, and the ability to perform efficiently in fast-paced settings while maintaining excellent service standards. I am well-mannered, respectful, flexible, and eager to continuously learn and grow.

I take pride in teamwork, professionalism, personal presentation, and delivering service that positively represents the organization.

General Assistant - Shoprite

(2023-01 - 2025-01)

• Delivered consistent, friendly, and efficient customer service to shoppers
• Assisted customers with product location, pricing, and general inquiries
• Supported stock receiving, packing, shelving, and rotation
• Maintained cleanliness, safety standards, and store presentation
• Worked closely with supervisors and team members to achieve daily goals
• Demonstrated reliability, punctuality, and responsibility at all times

Waiter - Ocean Basket

(2022-01 - 2023-01)

• Provided warm, professional, and efficient service in a busy restaurant
• Accurately took customer orders and ensured timely service delivery
• Maintained excellent table presentation and dining area cleanliness
• Handled customer requests and concerns with confidence and professionalism
• Worked closely with kitchen and service teams to ensure smooth operations

Bartender - Gallagher Estates

(2021-01 - 2022-01)

• Prepared and served alcoholic and non-alcoholic beverages to event guests
• Delivered high-quality service during large-scale events and functions
• Maintained bar cleanliness, hygiene standards, and stock control
• Managed high-pressure situations professionally during peak hours
• Worked flexible shifts including weekends, evenings, and public events

Grade 12 - Highlands Park High School