Siyabonga Sibeko

Motivated and reliable individual with strong communication and problem-solving skills. Experienced in handling customer queries, follow-ups, and case logging in a fast-paced call centre environment. Dedicated to providing excellent customer service and ensuring client satisfaction.

Call Center Administrator - Europe Assistance South Africa

(2023-09 - 2025-02)

• Handled follow-up calls with clients and service providers.
• Logged new cases into the system and dispatched requests accordingly.
• Contacted car dealerships to confirm vehicle details.
• Monitored service provider routes to ensure timely client assistance.
• Recorded detailed customer interactions for accurate follow-ups and case resolutions.

General Worker - Acute Catering and Projects

(2021-04 - 2021-08)

• Assisted with the installation of electrical and plumbing systems.
• Followed safety procedures and helped skilled workers as needed.

Field Research Assistant - GDED Research Unit

(2020-10)

• Collected data through surveys and interviews with small business owners.
• Conducted walk-ins at local businesses to gather information.

Generic Management (L4 & L5) - Management - Signa Academy (2023)

National Senior Certificate - Kwadedangendlale Secondary School (2018)