1st Line Technical Support Agent
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Completed my studies for a Bachelor's Degree in Information Technology in Business Systems (NQF Level 7) in 2024, which has equipped me to become proficient in hardware and software troubleshooting, along with navigating cloud services such as Azure Virtual Machines. I currently work for Techloq, an internet filter company, and this experience has instilled a collaborative and adaptive approach to how I resolve day-to-day tickets. Currently using various Browser Dev Tools, TeamViewer, Gray Logs, TCP/UDP Viewers while consistently documenting work and communicating with clients through CRMs such as Salesforce and Amazon Connect.
I am simply looking for a more hands on experience as I intend on expanding my knowledge and expertise.
1st Line Technical Support Agent - Techloq
(2025-03)
1st Line Technical Support Experience with Techloq & a fair amount of time working closely with L2.
Matriculated - Ithemba Institute of Technology (2020-11)
Bachelor of Information Technology in Business Systems - Information Technology in Business Systems - Rosebank College (2022-02 - 2024-11)
