Sizwe Nhlonze

Results-driven professional with a strong background in service recovery, root cause analysis, and social networking. Adept at resolving escalated service failures efficiently, ensuring customer trust and operational excellence. Skilled in critical thinking, communication, and cross-functional teamwork to drive continuous improvement in high-pressure environments.

Shop Assistant Cashier - Clicks, Phumulani Mall - Johannesburg, South Africa

(2025-01)

• Resolve escalated customer service issues, ensuring timely resolution and satisfaction.
• Conduct cash handling and end-of-day revenue reconciliation with accuracy.
• Collaborate with store management to identify recurring service failures and implement corrective actions.
• Maintain high service standards under pressure while promoting store products.

Manager & Service Provider - Rollercade Pretoria - Pretoria, South Africa

(2023-01 - 2024-12)

• Managed customer service delivery, including resolving service complaints and injuries.
• Analysed incidents to prevent recurrence through proactive measures.
• Coordinated with staff and customers to ensure a safe and positive experience.

Equine Nurse & Job-Shadowing Volunteer - The Society of Animals In Distress

(2019-01 - 2019-12)

• Supported veterinary service delivery by overseeing patient care before and after surgeries.
• Developed attention to detail and process adherence critical for service recovery.

Student Volunteer - PsycheSociety, University of Pretoria - Pretoria, South Africa

(2022-01 - 2022-12)

• Assisted children with learning and mental disorders, fostering empathy and problem-solving skills.
• Collaborated with multidisciplinary teams to adapt support strategies for better service delivery.

BSc - Life Science - University of South Africa (2024-01)

BSc - Psychology (Triple Major: Genetics, Human Physiology & Psychology) - University of Pretoria (2019-01 - 2023-12)

National Senior Certificate - Tersia King Learning Academy (2005-01 - 2017-12)