Freelancer
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Left previous full-time position to become a stay-at-home mother, while continuing to undertake freelance and project-based work. Managed the day-to-day administration and operations of the household, including budgeting, scheduling, record keeping, household maintenance and childcare, while balancing multiple priorities and changing demands. Alongside family responsibilities, provided freelance support across administration, social media management, branding and content creation.
Continued providing administrative and social media support to a debt counselling company, assisted with brand development and management, and worked as a photographer for a DCASA event. Developed advertising campaigns and promotional content for an IT retailer, and explored the development of an independent grocery savings and group-buying business, gaining experience in business planning, branding, marketing and operations.
Current Status at Freelance/Stay-At-Home Mother (2023-10 – Present)
Left previous full-time position to become a stay-at-home mother, while continuing to undertake freelance and project-based work. Managed the day-to-day administration and operations of the household, including budgeting, scheduling, record keeping, household maintenance and childcare, while balancing multiple priorities and changing demands. Alongside family responsibilities, provided freelance support across administration, social media management, branding and content creation.
Continued providing administrative and social media support to a debt counselling company, assisted with brand development and management, and worked as a photographer for a DCASA event. Developed advertising campaigns and promotional content for an IT retailer, and explored the development of an independent grocery savings and group-buying business, gaining experience in business planning, branding, marketing and operations.
General Admin/Personal Assistant to Debt Counsellor/Credit Life Liaison/Marketing and Social Media Management at Sandton Debt Counselling (2022-05 – 2023-10)
Managed social media and marketing activities for the DCASA Western Cape branch representative, including content creation, scheduling and graphic design. Designed the new DCASA branch logo and coordinated branch meeting events. Assisted with the rollout of the Sandton Debt Counselling rebrand, building an organic social media presence and increasing engagement. Responsibilities also included credit-life liaison and general administrative support. Admin duties per 2014 too.
Tier 2 Warranty Support Agent at 5CA - Customer Support (2021-03 – 2022-05)
Provided Tier 2 customer support via chat and email, assisting with complex queries and resolving issues efficiently and professionally. Responsible for investigating customer concerns, providing accurate information, maintaining detailed records and escalating matters where necessary. Required strong written communication, attention to detail, problem-solving and the ability to manage multiple queries while maintaining a high standard of customer service.
General Admin Assistant/Personal Assistant to Broker at PS Financial Services (2019-08 – 2020-07)
Managed client and insurance provider liaison, data capturing, scheduling, filing and general administration. Responsible for digitising and organising physical files, client intake, and assisting with the preparation and processing of insurance claims.
Bartender and Cocktail Mixer at Ratz Cocktail Bar (2018-12 – 2019-07)
FOH Manager at Pause Coffee Roastery and Artisan Bakery (2018-05 – 2018-10)
Managed day-to-day hospitality operations, including event planning, customer service and staff management. Coordinated events, supervised staff and ensured a positive customer experience while managing multiple operational requirements simultaneously.
Trail Guide/Stable Hand at Black Horse Trails (2018-05 – 2018-10)
Responsible for the welfare, maintenance and training of horses, including animal rehabilitation, stable management and daily care. Accompanied riders on trail rides, monitored the safety and wellbeing of both animals and people, and managed the day-to-day requirements of a working equine environment.
General Admin and Personal Assistant to Financial Director at Sandton Debt Counselling (2014-12 – 2015-10)
Client and creditor liaison, data capturing, scheduling, account validation and reconciliation, and general administrative duties. Responsible for requesting Certificates of Balance and paid-up letters, assisting with the preparation and organisation of court files, and liaising with attorneys to ensure accurate and timely documentation.
Grade 11 – Eden Academy
