Slindokuhle Dlongolo

Experienced administration, retail, and operations professional with over 10 years of combined experience in customer service, cash management, office administration, IT support, and team coordination. Skilled in supervising daily operations, handling customer queries and complaints, managing cash discrepancies, maintaining accurate records, preparing reports, coordinating staff activities, and ensuring compliance with company policies and procedures. Experienced in telephone communication, document management, data capturing, typing, printing, filing, software installation, and providing technical support.

Strong communication, problem-solving, leadership, organizational, and computer skills with the ability to work effectively under pressure, support teams, and deliver excellent customer service. Seeking opportunities in administration, operations, supervisory, or management roles where I can contribute my experience, technical knowledge, and leadership abilities.

Pay Point Controller - Woolworths - Hayfields

(2017-04)

• Coordinate and supervise daily till point operations.
• Manage cash handling, reconciliations, and till discrepancies.
• Investigate and report cash variances and operational issues.
• Provide administrative support and maintain accurate records and documentation.
• Answer and make outgoing telephone calls to customers, departments, and service providers when required.
• Handle customer queries, complaints, and service requests professionally.
• Monitor staff performance and provide coaching and support.
• Ensure compliance with company policies, procedures, and security controls.
• Coordinate staff activities and assist with training of new employees.
• Prepare operational reports and communicate key information to management.
• Support stock control, loss prevention, and shrinkage reduction initiatives.
• Maintain effective communication between departments and management.

Administrative Assistant / Support Assistant - Zetacom Technology & IT Solutions

(2015-03 - 2017-04)

• Performed general office administration duties.
• Typed, printed, copied, scanned, and laminated documents.
• Maintained filing systems and company records.
• Answered telephone calls and assisted customers with enquiries.
• Managed emails and administrative correspondence.
• Installed and configured software on computers and laptops.
• Provided basic computer troubleshooting and technical support.
• Assisted customers with computer hardware and software purchases.
• Processed customer orders and maintained stock records.
• Operated office equipment and ensured efficient office operations.

Management Certificate - Omni HR Consulting (2024)

Computer Certificate - KwaDukuza Resource Centre (2013)

National Senior Certificate - Matric - Khanyanjalo Secondary School (2011)