Smk

Honest, reliable, passionate, Go getter. Hungry to learn, friendly, able to work as a team & individual, work under Supervision & under No Supervision. Young motivated, bilingual and enthusiastic individual. Holistic thinker and creative. Eager to learn and respect superiors and employers. Fast Learner. Opportunist.

Background of more than 20 years in the security industry with expertise in security surveillance, alarm monitoring, and logistics. Proven ability to remain calm under pressure.

Senior Control Room Operator - Alpha Tactical Response

(2025-09)

Still working. Manages CCTV monitoring, alarm applications, and incident response.

• System Monitoring: Continuously monitoring alarm applications and live-streaming CCTV to detect and prevent incidents
• Incident Management: Accurately capturing incident data, generating reports, and communicating vital information to offsite personnel and emergency responders
• Crisis Response: Successfully identifying and de-escalating emergency situations with a focus on quick mitigation and minimal disruption
• Monitor CCTV using more than 16 softwares simultaneously
• Handle high volume of emergency calls
• Adhere strictly to PSIRA regulations and Standard Operating Procedures

Senior Control Room Operator - Verifier (Re-employed)

(2021-01-27 - 2024-03-23)

Contract terminated

Control Room Supervisor - Remote Off-Site Monitoring (ROM)

Duration: 3 Years. Resigned.

Special Control Room Supervisor - Xone Integrated Security

Duration: 2 years 8 months. Contract terminated.

Control Room Operator then Promoted to Duty Manager - Watch Tower Group

Duration: 2 years. Left Western Cape to Gauteng.

Control Room Supervisor & LPR Training instructor - Astrosec

Duration: 3 & half years. Resigned.

Control Room Operator - Verifier

(2009-03 - 2013-06)

Resigned

Client Service - Intercape Mainliner

Duration: 3 years. Resigned.

Control Room Operator - Chubb ACE Business

Duration: 2 & half years. Resigned.

Control Room Operator - Old Mutual (Staff Code MP05108)

Duration: 4 years. Resigned.

Surveillance Unit Operator (Goodwood) - Orbis Security Solutions - Goodwood

Duration: 2 years. Resigned.

Outbound Consultant - Direct Channel Holdings - Cape Town

Duration: 3 Years. Company closed its Cape Town Branch.

Grade 12 - Chief Henry Boklen SSS

NQF Level 4 Certificate in Computer - Computer Science - Megabro Computer School (2008 - 2008)

Certificate - Security Industry - Heroes Training Academy (2008 - 2008)

Diploma - Human Resource Management - Oxbridge Academy (2010 - 2010)

Certificate - CCTV - TDK Risk Management

NQF Level 4 Certificate in Call Centre - Customer Service & Call Centre - Cornway Training Academy (2009 - 2009)