Solomon Matshidiso

Meticulous Business Data Steward on Data Capturing, quality, accuracy and reporting.

Adaptable Dispute Resolution

Consultant providing sound and fair dispute resolution outcomes.

Dynamic Retail Bank Sales

Consultant with strong interpersonal, selling and retention skills.

Dedicated Customer Insights

Specialist, who is results, driven and cross-team collaboration champion.

Business Data Steward at Bryte Insurance Company (2013-01 – 2022-12)

• Maintained and executed an effective Data Collection project, from Broker's Data Repository into Bryte's platform using various tools in compliance with the Regulation.
• Delivered comprehensive monthly Data literacy presentations during orientation of new employees.
• Completed Data-cleansing tasks in compliance with company standard operating procedures.
• Diligently assessed Data errors and made corrections to ensure information accuracy.
• Actively communicated progress with Stakeholders regarding project milestones.
• Ensured strict compliance adherence on Data security and confidentiality measures to avoid information breaches and Data loss.
• Established valuable working relationships by supporting all internal and external stakeholders.

Customer Insights Specialist at Absa Bank (2010-01 – 2012-12)

• Engaged with customers to better understand their needs to deliver excellent service.
• Demonstrated product knowledge to achieve high customer satisfaction levels.
• Embarked on product and system problem and built hypothesis through research.
• Actively developed business pain-points resolution process through root cause analysis.
• Developed working knowledge of industry trends and improvements of business processes.
• Handled customer complaints and developed actionable insights projects to retain the customers.
• Customized customer experience to build brand loyalty through surveys and leadership immersion initiatives.

CEO&EXCO Dispute Resolution Specialist at Absa Bank (2007-01 – 2010-12)

• Actively logged, investigated, and resolved all customer complaints logged with the office.
• Delivered high level service to customers within the agreed SLA in an effort to retain them.
• Managed complaints with calm and clear communication and provided mutual resolutions.
• Identified root cause of complaints and provided solutions.
• Built and maintained effective working relationships with all stakeholders.
• Developed dispute resolution awareness campaigns using good team collaboration.
• Facilitated monthly team information sharing session including Treating Customers Fairly principles.
• Diffused challenging situations using conflict management techniques.

Retail Bank Sales Consultant at Absa Bank (2004-01 – 2007-12)

• Actively implemented excellent upselling and cross-selling skills of bank services and products to customers.
• Encouraged customers to use self-service digital facilities to curb charges and increase cross-selling opportunities.
• Built profitable relationships with customers through proactive outreach and follow-ups.
• Engaged customers via face-to-face at branch locations to provide trust.
• Performed credit checks to assess financial affordability.
• Processed account applications, including credit cards, personal loans, and Home Loans and many more offerings.
• Explained product benefits to help customers maximize and achieve investment and savings goals.
• Referred clients to Brokers to help meet their needs for broader financial services.

NQF 5 NATIONAL CERTIFICATE IN BANKING SERVICES ADVISORY in Banking Services Advisory – UNISA & PRICEWATERHOUSE COOPERS (2004-01 – 2005-12)

MATRIC CERTIFICATE – VUYANIMAWETHU SECONDARY SCHOOL (1998-01 – 2002-12)