Sonasipho Phungula

Manage and organize company correspondence and documentation to ensure efficient communication flow. Coordinate schedules and appointments for team members and senior management. Prepare and submit accurate invoices and track payment status for company projects.

Admin clerk - Amaqweza Trading Enterprise - Pietermaritzburg, KwaZulu-Natal

(2021-12 - 2023-01)

• Manage and organize company correspondence and documentation to ensure efficient communication flow.
• Coordinate schedules and appointments for team members and senior management.
• Prepare and submit accurate invoices and track payment status for company projects.
• Respond promptly to internal and external inquiries via telephone and email, maintaining professional communication standards.
• Maintain systematic filing systems for easy retrieval of company documents and records.
• Support various departments by assisting with administrative tasks and data entry to enhance overall office efficiency.
• Assist in preparing and managing company financial records, ensuring accuracy and compliance with internal policies.
• Maintain and update confidential client and employee records, ensuring data integrity and security.
• Supervisor: Nompumelelo Ntuli
• Contact details: 082 423 2856

Cleaner - Planet Fitness - Pietermaritzburg, KwaZulu-Natal

(2023-12 - 2024-02)

• Sweep, mop, and vacuum floors to maintain cleanliness and safety
• Dust and polish furniture and fixtures throughout the facility
• Dispose of trash and recyclables in designated containers regularly
• Follow health and safety guidelines to ensure a sanitary environment
• Report maintenance issues and safety hazards to the appropriate personnel
• Restock and maintain cleaning supplies inventory
• Sanitize high-touch surfaces regularly to prevent the spread of germs and maintain a hygienic environment
• Ensure proper organization and cleaning of storage areas to optimize space and accessibility.
• Supervisor: Lindani Mthethwa
• Contact details: 0683641776

Call Centre Agent - CCI Global - Umhlanga, Durban, KwaZulu-Natal

(2025-08 - 2026-02)

Call Centre Sales Agent – Insurance (UK Market)

• Handled inbound calls from UK customers regarding motorcycle insurance.
• Assisted clients with policy renewals and new insurance applications.
• Explained coverage options, premiums, and policy terms clearly and accurately.
• Captured and updated customer information in line with compliance requirements.
• Consistently delivered professional customer service in a fast-paced environment.
• Sandiswa Ngubane
• Contact details: 0681595383

National Senior Certificate - Russell high school, Pietermaritzburg

BA - Industrial Sociology - University of Zululand, Richard's Bay

BSSHONS - Clinical Sociology - University of KwaZulu-Natal, Durban