Restaurant General Manager (RGM) - KFC (Silverlake)
(2013-09)
- Delegating work
- Taking inventory and placing orders
- Track team absence and manage team leave
- Training of new team members
- Conduct team member's disciplinary inquiries
- Staff planning i.e. roster management
- Preparing team members performance appraisals
- Communicate sales target to the team, striving to consistently exceed sales targets
- Cash handling safety and security procedures
- Any other duties assigned to me
- Execute core operations procedures (e.g. Shift accountability Repair & Maintenance (R&M), spending Cost of Sales/Cost of Labor etc
Restaurant General Manager - KFC (True blue foods)
(1999 - 2012)
Expeditor/Cashier - KFC (True blue foods)
(1999 - 2000)
- Taking and replacing orders
- Gathering customer's order in a tray, this includes main meals, drinks etc.
- Responsible for my own cash drawer and liable for any losses
- Training of new team members and managers to grow in the business to the highest level
- Responsible for any roles assigned to me by my Supervisor and/or Store Manager e.g. stock counts
- Any other duties assigned to me
- Coaching the team when needed
- Knowledge of GAAP and Micros System
- Analyse report and be able to train & pass through knowledge
- Passionate & love to grow team
